(USA) Asset Protection Operations Coach

Walmart•Huntington, IN

3d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink merchandise. The role models exceptional customer service, manages customer issues, and develops action plans for improvement. It provides supervision and development for associates, including hiring and mentoring, and builds accountability for policies and procedures. The position controls unexplained merchandise loss and improves profitability by identifying and communicating goals, measuring adherence to loss prevention policies, and conducting operational reviews. It influences the implementation of control corrections and trains managers and associates on operational controls and processes. The role detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. It also monitors safety and risk controls, ensuring an effective safety program, identifying accident trends, and providing training on accident prevention. The position manages facility-level training for asset protection, safety, claims, and receiving procedures, identifying gaps and developing training as needed. It oversees claims and receiving operations, ensuring proper procedures are followed for timely processing of claims and merchandise deliveries. The role coordinates and completes job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, and promoting continuous learning. It ensures compliance with company policies and procedures and supports the company's mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating business initiatives, introducing change efforts, and providing clear expectations.
Models and demonstrates exceptional customer service standards, manages customer initiatives, resolves customer issues, and develops action plans for improvement.
Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and recruiting qualified associates.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating goals, measuring adherence to loss prevention policies, and conducting operational and pre-inventory reviews.
Influences the implementation and execution of control corrections and trains managers and associates on operational controls and processes.
Detects, deters, investigates, and resolves violations of company policies and criminal activities by investigating fraud and illegal activities, gathering evidence, taking statements, writing case reports, and providing court testimony.
Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing training on accident prevention.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying gaps and developing training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed for timely processing of claims and merchandise deliveries.
Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans and initiatives, identifying goals, and promoting continuous learning.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Paid time off (PTO) and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Performance-based bonus awards