(USA) Asset Protection Operations Coach

Walmart•Ocala, FL

1d•$65,000 - $100,000•Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and active listening. The role also focuses on providing exceptional customer service, supervising and developing associates, controlling merchandise loss, and improving profitability. Additionally, it involves investigating policy violations and criminal activities, monitoring safety and risk controls, and managing claims and receiving operations. The position requires ensuring compliance with company policies and procedures, upholding company values, and fostering a culture of belonging and continuous improvement.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, rotation, displays, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, touring stores, providing feedback, and communicating business objectives.
Models and demonstrates exceptional customer service standards, manages customer service initiatives, and resolves customer issues.
Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, and recognizing contributions.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances.
Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
Identifies improvement opportunities and works with managers and associates to implement corrections to inventory controls.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities, including fraud and illegal activities.
Gathers evidence, takes statements, writes case reports, and provides court testimony as needed.
Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, and implementing solutions.
Provides training to associates on accident prevention techniques and communicates plans to minimize accidents.
Oversees safety reviews and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Identifies gaps in expectations versus training and determines training needs.
Manages claims and receiving operations by ensuring proper policies and procedures are followed and coordinating the timely processing of claims and merchandise deliveries.
Coordinates and completes job-related activities and assignments by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Fosters a culture of belonging, creates opportunities for associates to thrive, and builds high-performing teams.
Works collaboratively, builds strong relationships, and communicates effectively to motivate and influence.
Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
Maintains and promotes high standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first and adapting to how, where, and when customers shop.
Makes decisions based on data, insights, and analysis, balancing short and long-term priorities.
Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)