(USA) Asset Protection Operations Coach

Walmart • Holly Springs, NC

5d • $65,000 - $100,000 • Onsite

About The Position

This position drives sales by ensuring effective merchandise presentation, leading and developing teams, and providing exceptional customer service. It also involves controlling unexplained loss of merchandise, improving profitability, and ensuring compliance with company policies and procedures. The role requires monitoring safety and risk controls, managing claims and receiving operations, and coordinating job-related activities. The company values respect for individuals, integrity, serving customers, and striving for excellence.

Requirements

• Completion of 2 years of college.
• 1 year’s experience as a supervisor in a multi-department environment.
• 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
• 2 years’ experience in asset protection or related area.
• Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
• If applicable, acquisition of a current, state-issued Certificate of Eligibility.
• If applicable, successful completion of criminal background check and/or firearms authorized training.
• Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
• Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
• Investigative experience
• Bachelors: Business
• Bachelors: Criminal Justice

Responsibilities

• Drives sales by ensuring effective merchandise presentation (accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking, rotation, product displays, securing high-shrink merchandise).
• Leads and develops teams by teaching, training, listening, touring stores, providing feedback, communicating and collaborating on operations, merchandising, and company direction, introducing change efforts, and providing clear expectations.
• Models and demonstrates exceptional customer service standards, manages customer service initiatives, ensures customer needs are met, and develops action plans for improvement.
• Provides supervision and development opportunities for associates by hiring, training, mentoring, assigning duties, setting expectations, recognizing associates, and recruiting qualified staff.
• Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals, building accountability for policies, measuring adherence, reviewing variances, conducting operational reviews, and identifying improvement opportunities.
• Trains managers and associates on operational controls and processes in multiple stores.
• Detects, deters, investigates, and resolves violations of company policies and criminal activities, including fraud and illegal activities, by gathering evidence, taking statements, writing reports, and providing testimony.
• Monitors safety and risk controls by ensuring an effective safety program, supervising safety team members, identifying accident trends, developing solutions, training associates on accident prevention, and communicating plans to minimize accidents.
• Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying gaps, determining training needs, and developing/delivering training.
• Manages claims and receiving operations by ensuring proper policies and procedures are followed and coordinating the timely processing of claims and merchandise deliveries.
• Coordinates and completes job-related activities and assignments by developing relationships, supporting initiatives, identifying goals, building accountability, measuring progress, identifying improvements, and demonstrating adaptability.
• Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.

Benefits

• Medical coverage
• Vision coverage
• Dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• PTO (including sick leave)
• Parental leave
• Family care leave
• Bereavement
• Jury duty
• Voting leave
• Short-term disability
• Long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U (Walmart-paid education benefit program for full-time and part-time associates)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree