(USA) Asset Protection Operations Coach

Walmart•Houma, LA

1d•$65,000 - $100,000•Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also modeling exceptional customer service. The position supervises and develops hourly associates, controls merchandise loss, and improves profitability by identifying and addressing performance goals and objectives. It also involves investigating violations of company policies and criminal activities, monitoring safety and risk controls, and managing facility-level training for asset protection, safety, claims, and receiving procedures. The role requires managing claims and receiving operations, ensuring proper policies and procedures are followed, and coordinating job-related activities and assignments. Finally, it ensures compliance with company policies and procedures, upholding Walmart's mission, values, and standards of ethics and integrity.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified).
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
Investigative experience.
Bachelors: Business.
Bachelors: Criminal Justice.

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness).
Oversees stocking and rotation of merchandise, setting up, cleaning, and organizing product displays.
Secures fragile and high-shrink merchandise.
Leads and develops teams by teaching, training, and actively listening to associates.
Tours stores and provides feedback (TourtoTeach).
Communicates and collaborates with all levels of associates regarding store operations, technology, business initiatives, merchandising, and company direction.
Introduces and leads company change efforts, providing clear expectations and guidance to implement business solutions.
Communicates business objectives to teams effectively.
Models and demonstrates exceptional customer service standards.
Manages and supports customer service initiatives (e.g., store of the community, community outreach programs).
Ensures customer needs, complaints, and issues are successfully resolved.
Develops and implements action plans to correct deficiencies and provides process improvement leadership.
Provides supervision and development opportunities for hourly associates (hiring, training, mentoring, assigning duties, setting expectations, recognition, communication).
Recruits and develops qualified associates to meet staffing needs and achieve company growth potential.
Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
Builds accountability for policies and procedures.
Measures adherence to loss prevention policies and procedures.
Reviews variances to inventory reports, conducts operational and pre-inventory reviews.
Gathers data, audits results, and monitors deficiency trends.
Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls.
Influences the implementation and execution of control corrections.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Conducts investigations relating to company operations and policies, gathers evidence, takes statements, writes case reports, and provides court testimony.
Monitors safety and risk controls within a facility by ensuring an effective safety program is in place.
Supervises safety team members and identifies accident trends to develop and implement solutions.
Observes workplace practices and provides training to associates on accident prevention techniques.
Communicates plans to minimize accidents and oversees safety reviews.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Reviews the application of policies, procedures, and compliance guidelines (e.g., cold chain, hazardous materials, operational controls).
Identifies gaps in expectations versus training and determines training needs.
Develops and delivers training as needed.
Manages claims and receiving operations by ensuring proper policies and procedures are followed.
Ensures the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries.
Provides direction for claims or receiving issues and maintains necessary documentation and reporting.
Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders.
Supports plans and initiatives to meet customer and business needs.
Identifies and communicates goals and objectives, builds accountability, and measures progress.
Identifies and addresses improvement opportunities and demonstrates adaptability.
Promotes continuous learning.
Ensures compliance with company policies and procedures.
Supports company mission, values, and standards of ethics and integrity by implementing related action plans.
Utilizes and supports the Open Door Policy.
Provides direction and guidance on applying company values in executing business processes and practices.
Builds high-performing teams, embraces differences, and creates a workplace where associates feel seen, supported, and connected.
Creates opportunities for all associates to thrive and perform.
Works collaboratively, builds strong and trusting relationships, and communicates with impact, energy, and positivity.
Attracts and retains the best talent, empowers and develops talent, and recognizes others' contributions and accomplishments.
Maintains and promotes the highest standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first.
Makes decisions based on data, insights, and analysis.
Balances short and long-term priorities and considers all stakeholders when making plans.
Displays curiosity and a desire to learn, takes calculated risks, demonstrates courage and resilience.
Encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills.
Supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U education benefit program (tuition, books, and fees paid by Walmart for high school completion, bachelor's degrees, English Language Learning, and short-form certificates for full-time and part-time associates).
Paid time off (PTO) and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Performance-based bonus awards