(USA) Asset Protection Operations Coach
About The Position
Drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. Oversees stocking, rotation, display setup, and securing high-shrink merchandise. Leads and develops teams by teaching, training, and listening. Tours stores, provides feedback, and communicates with associates on operations, initiatives, and company direction. Models exceptional customer service, manages customer initiatives, resolves complaints, and implements action plans for improvement. Provides supervision and development for associates through hiring, training, mentoring, assigning duties, setting expectations, and recognition. Controls unexplained merchandise loss and improves profitability by setting goals, building accountability for policies, measuring adherence, reviewing variances, conducting operational reviews, and identifying improvement opportunities. Trains managers and associates on operational controls and processes. Detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing testimony. Monitors safety and risk controls, supervises safety team members, identifies accident trends, and implements solutions. Oversees safety reviews and implements plans to improve workplace safety. Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures. Identifies gaps in training and develops and delivers training as needed. Manages claims and receiving operations, ensuring proper policies and procedures are followed, and processes claims for damaged, defective, returned, or liquidated items, as well as merchandise deliveries. Coordinates and completes job-related activities by developing relationships with stakeholders, supporting plans, identifying goals, building accountability, and demonstrating adaptability. Ensures compliance with company policies and procedures, and supports the company mission, values, and standards of ethics and integrity.
Requirements
- Completion of 2 years of college
- 1 year’s experience as a supervisor in a multi-department environment
- 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment
- 2 years’ experience in asset protection or related area
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing)
- Acquisition of a current, state issued Certificate of Eligibility (if applicable)
- Successful completion of criminal background check and/or firearms authorized training (if applicable)
- Associates will be required to attend and successfully complete all job-required trainings and assessments
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation
- Leads and develops teams effectively
- Models and demonstrates exceptional customer service standards
- Provides supervision and development opportunities for hourly associates
- Controls the unexplained loss of merchandise and improves profitability
- Detects, deters, investigates, and resolves violations of company policies and criminal activities
- Monitors safety and risk controls within a facility
- Manages facility-level training and execution of asset protection, safety, and claims and receiving procedures
- Ensures compliance with company policies and procedures
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- Tuition, books, and fees are completely paid for by Walmart (through Live Better U)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
