(USA) Asset Protection Operations Coach
About The Position
This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves overseeing stocking, merchandise displays, and securing high-shrink merchandise. The position leads and develops teams through teaching, training, and active listening, providing feedback and guidance on store operations, business initiatives, and merchandising. It also models exceptional customer service, manages customer issues, and develops action plans for improvement. The role supervises and develops hourly associates by hiring, training, mentoring, assigning duties, and setting clear expectations. It controls unexplained merchandise loss and improves profitability by identifying and communicating performance goals, measuring adherence to loss prevention policies, and conducting operational and inventory reviews. The coach gathers data, audits results, monitors deficiency trends, and works with managers and associates to implement corrections. They train managers and associates on operational controls and processes across multiple stores. The role detects, deters, investigates, and resolves violations of company policies and criminal activities, gathering evidence, taking statements, writing reports, and providing court testimony. It also monitors safety and risk controls, ensuring an effective safety program, supervising safety team members, identifying accident trends, and providing training on accident prevention. The position manages facility-level training and execution of asset protection, safety, claims, and receiving procedures, identifying gaps and developing/delivering training as needed. It oversees claims and receiving operations, ensuring proper policies and procedures are followed for processing claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries. The role coordinates and completes job-related activities by developing relationships with stakeholders, supporting initiatives, identifying goals, building accountability, and demonstrating adaptability. Finally, it ensures compliance with company policies and procedures, supporting the company's mission, values, and ethics by implementing action plans and promoting continuous learning.
Requirements
- Completion of 2 years of college.
- Option 2: 1 year’s experience as a supervisor in a multi-department environment.
- Option 3: 1 year’s experience in one of the following areas: accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi department environment.
- Option 4: 2 years’ experience in asset protection or related area.
- Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification and/or licensing).
- If applicable, acquisition of a current, state issued Certificate of Eligibility.
- If applicable, successful completion of criminal background check and/or firearms authorized training.
- Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings, etc.).
Nice To Haves
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
- Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
- Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
- General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
- Investigative experience
- Bachelors: Business
- Bachelors: Criminal Justice
Responsibilities
- Drives sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, cleanliness, stocking, rotation, and display setup.
- Secures fragile and high-shrink merchandise.
- Leads and develops teams by teaching, training, actively listening, providing feedback, and communicating business objectives.
- Models and demonstrates exceptional customer service standards.
- Manages and supports customer service initiatives and ensures customer needs and issues are resolved.
- Provides supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and setting clear expectations.
- Controls unexplained loss of merchandise and improves profitability by identifying and communicating performance goals and objectives.
- Builds accountability for policies and procedures, measures adherence to loss prevention policies, and reviews inventory variances.
- Conducts operational and pre-inventory reviews, gathers data, audits results, and monitors deficiency trends.
- Identifies improvement opportunities and works with managers and associates to determine corrections needed for inventory controls.
- Trains managers and associates on operational controls and processes in multiple stores.
- Detects, deters, investigates, and resolves violations of company policies and criminal activities.
- Gathers evidence, takes statements, writes case reports, and provides court room testimony as needed.
- Monitors safety and risk controls within a facility by ensuring an effective safety program is in place.
- Supervises safety team members and identifies accident trends to develop and implement solutions.
- Observes workplace practices and provides training to associates on accident prevention techniques.
- Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
- Identifies gaps in expectations versus training and determines training needs.
- Develops and delivers training as needed.
- Manages claims and receiving operations by ensuring proper policies and procedures are followed.
- Ensures the timely processing of claims (e.g., damaged, defective, returned, liquidated items) and merchandise deliveries.
- Provides direction for claims or receiving issues.
- Coordinates, completes, and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders, supporting plans and initiatives, identifying goals, building accountability, and demonstrating adaptability.
- Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U education benefit program (tuition, books, and fees paid by Walmart for eligible associates)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
