(USA) Asset Protection Operations Coach

Walmart•Oberlin, OH

20h•$65,000 - $100,000•Onsite

About The Position

This role drives sales by ensuring effective merchandise presentation, including accurate pricing, proper signing, inventory levels, and cleanliness. It involves leading and developing teams through teaching, training, and feedback, while also overseeing stocking, merchandise displays, and securing high-shrink items. The position requires modeling exceptional customer service, managing customer issues, and developing action plans for improvement. It also involves supervising and developing hourly associates, controlling merchandise loss, and improving profitability by setting goals and ensuring adherence to policies. The role includes investigating policy violations and criminal activities, gathering evidence, and potentially testifying in court. Additionally, it monitors safety and risk controls, ensures an effective safety program, and trains associates on accident prevention. The position manages facility-level training for asset protection, safety, claims, and receiving procedures, ensuring proper policies are followed and claims are processed timely. It requires coordinating job-related activities, building stakeholder relationships, and ensuring compliance with company policies, values, and ethics. The role emphasizes respecting individuals by building high-performing teams, embracing diversity, creating a culture of belonging, and empowering associates. It also involves acting with integrity by maintaining high ethical standards, modeling Walmart values, and supporting the company's goal of becoming a regenerative company. Serving customers and members by delivering results, putting the customer first, and making data-driven decisions are key. Striving for excellence involves continuous learning, taking calculated risks, and supporting change.

Requirements

Completion of 2 years of college.
Option 2: 1 year’s experience as a supervisor in a multi-department environment.
Option 3: 1 year’s experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
Option 4: 2 years’ experience in asset protection or related area.
Successful completion of any applicable state requirements to work in asset protection (e.g., minimum age, specialized training, certification, licensing).
If applicable, acquisition of a current, state-issued Certificate of Eligibility.
If applicable, successful completion of criminal background check and/or firearms authorized training.
Associates will be required to attend and successfully complete all job-required trainings and assessments (e.g., Academy trainings, Open Door trainings).

Nice To Haves

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University
Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University
Certification in an asset protection related field (e.g., Loss Prevention Qualified, Loss Prevention Certified)
General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing
Investigative experience
Bachelors: Business
Bachelors: Criminal Justice

Responsibilities

Drives sales by ensuring effective merchandise presentation (accurate pricing, proper signing, inventory levels, cleanliness, stocking, display setup, securing high-shrink merchandise).
Leads and develops teams by teaching, training, listening, providing feedback, and communicating business objectives.
Models and demonstrates exceptional customer service, manages customer issues, and implements action plans for improvement.
Provides supervision and development opportunities for hourly associates (hiring, training, mentoring, assigning duties, setting expectations, recognition).
Controls unexplained loss of merchandise and improves profitability by identifying and communicating goals and objectives.
Measures adherence to loss prevention policies and procedures, reviews inventory variances, and conducts operational reviews.
Identifies improvement opportunities and works with managers and associates to correct inventory control deficiencies.
Trains managers and associates on operational controls and processes in multiple stores.
Detects, deters, investigates, and resolves violations of company policies and criminal activities.
Gathers evidence, takes statements, writes case reports, and provides court testimony as needed.
Monitors safety and risk controls, ensures an effective safety program, and develops solutions to prevent accidents.
Provides training to associates on accident prevention techniques and communicates plans to minimize accidents.
Oversees safety reviews and implements plans to improve workplace safety.
Manages facility-level training and execution of asset protection, safety, claims, and receiving procedures.
Ensures proper policies and procedures are followed for claims (damaged, defective, returned, liquidated items) and merchandise deliveries.
Coordinates and oversees job-related activities and assignments, builds relationships with stakeholders, and supports initiatives.
Ensures compliance with company policies and procedures, and supports company mission, values, and standards of ethics and integrity.
Builds high-performing teams, embraces diversity, creates a workplace where associates feel seen, supported, and connected.
Attracts and retains talent, empowers and develops talent, and recognizes others' contributions.
Maintains and promotes high standards of integrity, ethics, and compliance.
Acts in a selfless manner and is consistently humble, self-aware, honest, fair, and transparent.
Delivers results while putting the customer first, considering how, where, and when customers shop.
Makes decisions based on data, insights, and analysis, balancing short and long-term priorities.
Displays curiosity, a desire to learn, takes calculated risks, demonstrates courage and resilience, and encourages learning from mistakes.
Drives continuous improvements, adopts and encourages the use of new technologies and skills, and supports others through change.

Benefits

Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Live Better U (Walmart-paid education benefit program for full-time and part-time associates, covering tuition, books, and fees for programs ranging from high school completion to bachelor's degrees, including English Language Learning and short-form certificates)
Performance-based bonus awards