About The Position

As an Asset Protection Officer, you help create a safe, secure, and service-focused shopping environment. You maintain a visible and welcoming presence at store entrances, high-traffic areas, and high-shortage locations; help deter theft and identify suspicious activity; support customer and colleague safety; and partner with store teams to deliver a positive experience. The role also involves responding calmly and professionally to incidents and medical situations, using technology and two-way communication devices, completing reports and operational audits, and carrying out other assigned Asset Protection tasks. You may assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives, and provide testimony in legal proceedings as needed. This is a part-time role. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays.
  • Regular, dependable attendance and punctuality.
  • Ability to communicate effectively with customers, colleagues, and supervisors.
  • Ability to read and understand employment policies, safety rules, and procedures in English.
  • Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
  • Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
  • Comfort using technology and two-way communication devices.
  • For jobs in New York, a current New York State Security Guard License is required.
  • Ability to apprehend shoplifters.
  • Ability to sustain long periods of time enclosed in surveillance areas.
  • Ability to frequently lift or move up to 30 pounds.
  • Close vision, color vision, and ability to adjust focus.

Nice To Haves

  • Experience in retail, customer service, security, safety, or asset protection.
  • Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
  • Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

  • Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
  • Greet customers and help create a safe, welcoming first impression.
  • Help deter theft, identify suspicious activity, and support shortage reduction efforts.
  • Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
  • Document theft, accidents, audits, and other incidents accurately and promptly.
  • Conduct operational audits and complete assigned Asset Protection tasks.
  • Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
  • Respond calmly and professionally to incidents, medical situations, and other store needs.
  • Help facilitate basic first aid for customers and colleagues.
  • Use technology and two-way communication devices to stay connected and support timely response.
  • Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
  • Provide testimony in criminal or civil legal proceedings as needed.

Benefits

  • Competitive pay
  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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