Asset Protection Captain, Palm Desert - Full Time
About The Position
The Asset Protection Captain leads the store’s Asset Protection efforts by training, coaching, and supervising Asset Protection colleagues in detecting, preventing, and responding to theft, fraud, and safety-related incidents. The role supports a safe, secure, and customer-focused store environment while helping protect company assets, reduce risk, and support store profitability. The Captain leads and develops Asset Protection colleagues, supports theft prevention and investigations, and partners with store leadership and local law enforcement. The role involves using surveillance, alarm, reporting, and computer systems; responding to customer and colleague incidents; documenting investigations and other activities; supporting audits and compliance; and representing the company in court when needed. The position also requires following company policies and legal requirements related to apprehensions, searches, seizures, evidence preservation, and incident response. The job involves prolonged standing or walking around the store and extended periods in surveillance areas. It may involve reaching above eye level, stooping, kneeling, or crouching; frequently lifting or moving up to 30 pounds; and apprehending shoplifters. Close vision, color vision, and the ability to adjust focus are required. Schedules include weekend shifts and are dependent on business needs and colleague availability. Full-time colleagues are typically scheduled for 30 or more hours per week.
Requirements
- Experience training, coaching, or supervising others in a retail, security, asset protection, or related environment.
- Ability to identify, investigate, and respond to theft, fraud, safety, and policy-related incidents.
- Knowledge of, or ability to learn, company policies and legal requirements related to apprehensions, searches, seizures, and evidence preservation.
- Ability to complete required security training and maintain certifications required by law.
- Ability to apprehend shoplifters and respond appropriately to incidents in a retail environment.
- Regular, dependable attendance and punctuality.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to communicate and collaborate, access and review written and electronic information, and use office and computer systems.
- Ability to move within the work environment and interact with workplace materials as needed.
- Ability to stand or walk for prolonged periods and sustain long periods in surveillance areas.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience with surveillance, alarm, reporting, or case management systems.
- Experience partnering with local law enforcement or supporting criminal investigations.
- Strong written communication skills for preparing clear, complete, and timely incident reports.
- Ability to remain calm, professional, and customer-focused in sensitive or high-pressure situations.
Responsibilities
- Lead, coach, train, and support Asset Protection colleagues in theft prevention, investigations, apprehension procedures, and company standards.
- Partner with store leadership to maintain a safe, secure, and customer-focused environment.
- Use surveillance, alarm, reporting, and computer systems to monitor activity, document incidents, and support investigations.
- Respond to customer and colleague incidents, including first aid situations, safety concerns, and potential liability matters.
- Support policies and procedures regarding apprehensions, searches, seizures, evidence preservation, and legal compliance.
- Support programs and routines that prevent theft, fraud, and policy violations involving customers or colleagues.
- Recover merchandise and respond to incidents, including apprehending shoplifters or individuals involved in criminal activity.
- Investigate incidents involving customers, colleagues, or company property in accordance with company policies and legal requirements.
- Prepare clear, timely, and accurate reports for theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities.
- Conduct and oversee audits, identify compliance gaps, and help maintain required standards.
- Build partnerships with store leadership and local law enforcement to support investigations and potential criminal cases.
- Represent the company professionally in court when needed for criminal or civil cases involving company interests.
- Support special assignments, investigations, surveillance, and alarm response as directed by the Store Asset Protection Manager.
- Create a respectful and inclusive environment that builds trust with colleagues, customers, and the communities served.
- Maintain regular, dependable attendance and punctuality, and perform other duties as needed.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
