Asset Protection - Agent - Kenwood Towne Centre

Nordstrom•Cincinnati, OH

8d•Onsite

About The Position

The Asset Protection Agent helps keep customers, employees, and brands safe; protects company profits by mitigating shrinkage; and supports merchandise availability by preventing, investigating, and resolving theft. The role works with the store Emergency Response Team (ERT) to prepare for, respond to, and recover from emergencies, and supports three Asset Protection priorities: protecting people, protecting physical spaces and merchandise, and supporting product accuracy. The position involves theft resolution and investigations, surveillance and technology use, merchandise protection, safety and emergency response, reporting, and collaboration with store leaders, neighboring retailers, local law enforcement, and AP leadership. The listed responsibilities and qualifications are not all-inclusive, and additional duties may apply.

Requirements

A valid security license is required in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Meet applicable state and local licensing requirements.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Maintain a calm demeanor when dealing with safety issues, including aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft using good judgment and conduct quality apprehensions in high-shrinkage areas while following policies, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Implement action plans and merchandise protection standards to promote a shrinkage-reduction culture.
Identify, escalate, and support internal theft investigations, including through exception-based reporting and surveillance systems.
Gather evidence and partner with AP Leadership and Investigation teams on internal theft investigations.
Use video systems to monitor theft activity and support investigations.
Use RFID data to review merchandise movement and support item-level investigations involving merchandise inaccuracies.
Respond to, escalate, and report store security and emergency incidents, including medical emergencies, to support the safety of customers, employees, and the store.
Lead security audits, participate in store meetings, and lead in-store shrinkage-awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports on high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.