Asset Protection - Agent - Kenwood Towne Centre

Nordstrom•Cincinnati, OH

1d•$23 - $24•Onsite

About The Position

The Asset Protection team helps keep customers, employees, and brands safe; prepares for, responds to, and recovers from emergencies in partnership with the store Emergency Response Team (ERT); and protects company profits by mitigating shrinkage risks and preventing, investigating, and resolving theft. Its work focuses on protecting people and physical spaces and supporting product accuracy through improved inventory accuracy and reduced shrinkage. The Asset Protection Agent works in a varied store environment, resolving theft, identifying theft trends, supporting internal theft investigations, using video and RFID systems, and promoting merchandise protection and shrinkage awareness. The role also responds to safety and security incidents, supports emergency preparedness, documents incidents and investigations, may testify in court, and builds partnerships with store leaders, neighboring retailers, and local law enforcement.

Requirements

Meet applicable state and local licensing requirements.
A valid security license is required for this role in Washington, DC; Denver, Colorado; New York City, New York; St. Louis, Missouri; and Oregon.
Make and take accountability for decisions, using good judgment in a fast-paced environment.
Have detailed, clear, and concise verbal and written communication skills.
Have good interpersonal and communication skills.
Maintain a high level of confidentiality.
Remain calm when dealing with safety issues, including individuals who engage in aggressive behavior.
Demonstrate accountability, initiative, and a high level of ownership.
Be able to work a flexible schedule based on business needs.

Nice To Haves

Experience in investigative, asset protection, and security procedures.

Responsibilities

Resolve theft by using good judgment and conducting quality apprehensions in high-shrinkage areas while adhering to policy, procedures, and AP leadership guidance.
Identify theft trends using technology, reporting, and surveillance tactics.
Promote shrinkage reduction by implementing action plans and merchandise protection standards.
Identify, escalate, and support internal theft investigations using methods such as exception-based reporting and surveillance systems.
Investigate internal theft by gathering evidence and partnering with AP leadership and investigation teams.
Use video systems to monitor theft activity and support investigations.
Use RFID data to view merchandise movement and assist with item-level investigations involving merchandise inaccuracies.
Maintain the safety and security of customers, employees, and the store by responding to, escalating, and reporting security incidents and emergencies, including medical emergencies.
Support the security of physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training.
Serve on the store Emergency Response Team (ERT) and participate in emergency response training, including First Aid.
Prepare and submit prompt, complete reports concerning high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents, and other illegal activities.
Testify in court when summoned for criminal or civil cases.
Build cross-functional partnerships with store leaders, neighboring retailers, and local law enforcement.