DSW Asset Protection Agent Full-Time

Designer Brands•New York, NY

About The Position

The Asset Protection Agent protects DSW assets, helps maintain a safe business environment, and monitors and enforces associate compliance with Company policies and rules of conduct. The role promotes shortage prevention and awareness and works to detect and apprehend shoplifters and customers committing theft or fraud on DSW premises. The position reports to the Loss Prevention Manager and has no direct reports. The agent completes required Loss Prevention training and maintains personal certifications as required by law. Under the direction of the Loss Prevention Manager, the agent trains new associates on Loss Prevention standards, Company policies, theft deterrence, and shortage awareness. The agent recovers stolen merchandise and apprehends shoplifters and customers committing fraud in compliance with Company standards, supports store management in maintaining a safe work environment, and prepares complete reports on theft incidents, merchandise recoveries, and workplace safety.

Requirements

Strong verbal and written communication skills.
Ability to communicate with all levels of staff and management.
Ability to evaluate circumstances and make timely decisions based on Company apprehension guidelines.
Ability to stand and walk the sales floor for the entire shift.
Ability to work nights and weekends as appropriate to retail business needs.

Nice To Haves

High school diploma or equivalent preferred.
Special State Police Officer (SSPO) qualification is a plus.
General operating knowledge of retail security camera equipment.
Prior Loss Prevention or Security experience is a plus.

Responsibilities

Protect DSW assets and help maintain a safe business environment.
Monitor and enforce associate compliance with Company policies and rules of conduct.
Promote shortage prevention and awareness.
Detect and apprehend shoplifters and customers committing theft or fraud on DSW premises.
Complete Loss Prevention training requirements and maintain personal certifications as required by law.
Maintain strict compliance with laws and Company policies concerning apprehensions and preservation of evidence.
Under the direction of the Loss Prevention Manager, train new associates on Loss Prevention standards, Company policies, theft deterrence, and shortage awareness.
Recover stolen merchandise and apprehend shoplifters and customers committing fraud in compliance with Company standards.
Support store management in ensuring a safe work environment.
Prepare complete reports related to theft incidents, merchandise recoveries, and a safe work environment.