Full Time - Asset Protection Agent - Day

Lowe's Companies, Inc.•Independence, MO

11d

About The Position

The Asset Protection Agent supports store safety and loss-prevention efforts by coaching associates and leaders on shrink awareness, theft deterrence, and customer service. The role partners with Store and Asset Protection leadership to identify theft trends, develop action plans, and promote awareness initiatives while delivering SMART customer service. The agent monitors entrances, exits, high-risk areas, surveillance, reports, and exception-based tools to detect theft, fraud, and policy violations. Responsibilities include conducting external-theft apprehensions and interviews in accordance with applicable laws and company policy; investigating criminal activity; maintaining case files; supporting law enforcement and court proceedings; and assisting with internal investigations and evidence gathering. The agent also validates security measures, responds to EAS and emergency-exit triggers, supports audit and inspection follow-up, and responds safely and calmly to potentially violent situations. Additional duties may be assigned to support business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment in the position.

Nice To Haves

Associate degree in Psychology or Criminal Justice.
Education or experience in Business, Criminal Justice, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting retail investigations, including at least one retail investigation.
Experience using physical security systems such as CCTV or EAS.
Experience investigating organized crime and asset protection matters.
National certified training program, such as Wicklander-Zulawski or Reed training.
Professional accreditation such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures, including locks, gates, and alarms, and respond to EAS and emergency exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations, ensuring safety and composure.
Perform additional duties and responsibilities in support of business needs.