Full Time - Asset Protection Agent - Day

Lowe's Companies, Inc.•Philadelphia, PA

About The Position

The Asset Protection Agent supports store safety, security, customer service, and loss-prevention efforts. The role coaches and trains associates and leaders on shrink awareness and theft deterrence, partners with store and asset protection leadership to identify theft trends and develop action plans, and helps maintain a safe, clean, and secure environment. The agent monitors surveillance and exception-based tools, investigates suspected theft, fraud, and policy violations, and conducts external theft apprehensions and interviews in accordance with applicable laws and company policy. The position also assists with internal investigations, maintains case files, supports law enforcement and court proceedings, validates security measures, responds to alarms and potentially violent situations, and contributes to reducing shrink and operational risk. Additional duties may be assigned to support business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
If required by state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

Associate degree in Psychology or Criminal Justice.
Education or experience in Business, Criminal Justice, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting at least one retail investigation.
Experience using physical security systems such as CCTV or EAS.
Experience conducting investigations involving organized crime and asset protection.
National certified training program, such as Wicklander-Zulawski or Reed training.
Professional accreditation such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures, such as locks, gates, and alarms, and respond to EAS and emergency exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively to potentially violent situations while ensuring safety and composure.
Perform additional duties and responsibilities as assigned in support of business needs.