Full Time - Asset Protection Agent - Day

Lowe's Home Centers•Philadelphia, PA

About The Position

The Asset Protection Agent helps protect customers, associates, and store assets by promoting shrink awareness, deterring theft, monitoring store activity, and supporting investigations. The role works with Store and Asset Protection (AP) Leadership to identify theft trends, develop action plans, and promote awareness initiatives. It also delivers SMART customer service and helps associates provide the same. The agent maintains a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas; using surveillance, reporting, and exception-based tools to identify theft, fraud, and policy violations; and validating security measures such as locks, gates, and alarms. Responsibilities include conducting external theft apprehensions and interviews in accordance with law and company policy, investigating criminal activity, maintaining case files, supporting law enforcement and court proceedings, and assisting with internal investigations. The agent also responds to EAS and emergency-exit triggers, contributes feedback on audits and inspections, supports efforts to reduce shrink and operational risk, and responds safely and calmly to potentially violent situations. Additional duties may be assigned to support business needs.

Requirements

High school diploma or GED, or equivalent years of experience in lieu of the education requirement where applicable.
If required by the state or local municipality, hold a salesperson license or pass the requisite licensing exam within 60 days of starting employment.

Nice To Haves

Associate degree in Psychology, Criminal Justice, Business, Safety, or a related loss prevention or asset protection field.
Demonstrated experience conducting retail investigations, including at least one retail investigation.
Experience using physical security systems such as CCTV and EAS.
Experience with investigations involving Organized Crime and asset protection.
Completion of a nationally certified training program, such as Wicklander-Zulawski or Reed training.
Professional accreditation such as LPQ or LPC, or equivalent experience.

Responsibilities

Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
Deliver SMART customer service and ensure associates have the resources to do the same.
Monitor entrances, exits, and high-risk areas to help maintain a safe, clean, and secure store environment.
Use surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
Conduct external theft apprehensions and interviews in accordance with laws and company policy.
Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
Assist in internal investigations and provide evidence when needed.
Validate store security measures, including locks, gates, and alarms, and respond to EAS and emergency exit triggers.
Provide feedback on audit and inspection findings and support efforts to minimize shrink and operational risk.
Respond effectively and calmly to potentially violent situations, ensuring safety.
Perform additional duties and responsibilities as assigned in support of business needs.