Asset Location and Garnishment Clerk

PRA Group•Norfolk, VA

5d•Onsite

About The Position

PRA Group is a diverse and growing company that has a tangible impact on the global economy. This position plays a key role in managing garnishment filings and payments, ensuring compliance with legal requirements and company policies throughout the entire legal process lifecycle.

Requirements

High School Diploma/GED
3 years of consecutive work history
Proficient in Windows, Outlook, Application Extender
Familiar with Word, Excel
High attention to detail
Organizational skills to manage multiple ongoing tasks
Ability to multitask and meet deadlines
Excellent verbal communication and customer service skills
Ability to complete required company trainings
Legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status.

Nice To Haves

Familiarity with the Fair Debt Collection Practices Act (FDCPA), Fair Credit Reporting Act (FCRA) and all other federal and state laws and regulations related collections.

Responsibilities

Monitors files for responses to garnishment filings.
Monitors payments towards satisfying garnishment orders.
Researches garnishment service dates and payments on hold using databases like LexisNexis and court websites.
Conducts internet searches to locate consumer contact information.
Makes outgoing calls to courts, sheriffs, garnishees, and others for garnishment follow-up.
Communicates with management and attorneys to decide on next steps for resolution.
Reviews accounts and documents for the entire legal process lifecycle and makes corrections if needed.
Performs quality checks to ensure accuracy.
Ensures compliance with applicable laws, regulations, and company policies.
Maintains knowledge of current department policies and procedures and applies them as necessary.