Assistant Location Manager (DC Location)

ARTECHOUSE•Washington, DC

1d•$50,000 - $55,000•Onsite

About The Position

ARTECHOUSE is seeking an Assistant Location Manager to join their team. The ideal candidate will be a highly organized and self-driven individual with strong leadership skills, experience in building processes, and fostering an unparalleled team culture. Management experience in a fast-paced, customer service-driven environment is required. The role involves focusing on positive customer and visitor experiences, managing day-to-day operations including visitor experience, sales, building maintenance, and exhibition/technical operations. The Assistant Location Manager will train and supervise a team of 20-25 staff, serve as the company safety officer, oversee facility projects, manage inventories, ensure compliance with building codes, and support location managers with equipment and infrastructure maintenance. This role also involves handling emergencies, customer complaints, accidents, reconciling finances, performing opening and closing procedures, working with contractors, adhering to policies, and upholding ARTECHOUSE's goals and branding.

Requirements

Management experience in a high paced customer service driven environment.
Knowledge of facility construction and building systems, including, but not limited to, mechanical, electrical, plumbing, and emergency power systems, roofs, building facades, and their associated operation and maintenance.
Demonstrated ability to lead, manage, and balance competing tasks, priorities, and deadlines, in addition to completing all assigned projects on time and within budget.
Familiarity with current developments in facilities management and the ability to conscientiously seek out innovative and creative ways of delivering services.
Experience in managing assets.
Experience managing teams of up to 25 people.
Strong communication, interpersonal, and written skills.
Detail-oriented, organized and proactive.
Ability to lift, bend and transport merchandise weighing up to 50lbs.
Ability to work in a high energy, team environment.
Experience facilitating day to day operations as well as special events.
Capacity to learn new systems and technologies.
Strong team attitude and lead by example approach necessary.
Stand, walk, and talk and hear.
The employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
Candidates must be based in Washington D.C.

Nice To Haves

Working knowledge or interest in new media art and building and venue management.
Flexibility in schedule and eager to motivate a team.

Responsibilities

Focus on positive customer and visitor experience through the use of best practices and communication of the importance of superior customer service.
Interact with visitors, as well as handle visitor complaints, reviews and queries.
Assist with day to day operations including visitor experience, location sales, building maintenance, housekeeping, exhibition and technical operations as needed.
Manage day to day people resources to maximize sales, flow, and visitor engagement.
Train and supervise staff of 20-25 including visitor experience and bar staff.
Serve as the company safety officer, responsible for the oversight and maintenance of a safe workplace in compliance with OSHA, ADA, and Building Fire Codes.
Plan and lead all facility projects, owning all maintenance and repairs of the building, coordinating with location and building managers.
Order and maintain inventories of property and supplies.
Ensure all building codes are being followed and permits are up to date.
Ensure that location managers are supported on equipment and production-related infrastructure maintenance upgrades and work with them on these when necessary.
Appropriately handling emergencies, customer complaints, employee or customer accidents, reconciling cash with sales receipts, reports, inventories and supervising all personnel
Perform all opening and closing procedures.
Work with contractors and suppliers on site.
Adhere to all policies and procedures including safety guidelines.
Ensure that the location stands in line with ARTECHOUSE goals and branding.
Lead by example and model behavior that reflects ARTECHOUSE core values.
Translate the ARTECHOUSE overarching vision & strategy in a way that resonates with your team.