Assessment Programs Manager

Hennepin County•Hennepin County, MN

5d•Hybrid

About The Position

The Hennepin County Assessor's Office is seeking an experienced leader for the Assessment Programs Manager position to oversee the Assessment Programs and Administrative division of the department. This critical management position is responsible for administering countywide assessment programs, including property tax exemptions, exclusions, deferrals and special classifications. This position is also responsible for leading community engagement efforts and planning, organizing and directing the administrative functions of the department under the general direction of the County Assessor/Department Director in accordance with Hennepin County core values, mission, and vision.

Requirements

Bachelor's degree or higher in business administration, or other field appropriate to the position and five years or more of experience in the planning and administration of organizational operations or programs.
Nine or more years of experience in the planning and administration of organizational operations or programs.

Nice To Haves

Performing in a lead/supervisory role.
Working with tax law and assessment procedures.
Developing staff through coaching, mentoring, and creating equitable career growth opportunities.
Implementing changes required by new legislation.
Communicating complex technical or regulatory information to diverse audiences.
Developing and implementing operational process improvements.
Coordinating cross-departmental or cross-agency programs or services.
Lead with clarity, transparency, and accountability while fostering an inclusive, collaborative team culture.
Plan, organize, and manage organizational operations or programs.
Evaluate workflow, procedures, and performance to recommend improvements.
Oversee and support employee engagement, equity, inclusion, and wellness initiatives.
Collaborate effectively with internal leadership, staff, external stakeholders, and vendors.
Develop and implement testing strategies for new processes or technology upgrades.

Responsibilities

Oversee the administration of assessment programs throughout the county, ensuring consistent application in accordance with the law.
Analyze the operational impact of changes in existing and pending legislation that affect the administration of assessment programs; advise and collaborate with state and county staff on drafting/revising legislation while collaborating with external stakeholders regarding potential impacts.
Oversee community engagement efforts to maximize enrollment and racial equity in benefit programs.
Plan, organize, and direct the administrative functions of the department under the general direction of the County Assessor/Department Director.
Lead division-level people management, including supervising staff, setting clear expectations, providing coaching and performance feedback, supporting professional development, managing workload and priorities, and fostering an inclusive, collaborative, and accountable team culture.
Provide recommended strategic changes to divisional processes, including hiring, staff development, and business processes; evaluate operational performance, review work methods, and procedures; develop and implement changes in business processes and workflow, as needed.
Coordinate implementation of new processes, enhancements, and upgrades, recommend testing strategies, and initiate tactical responses to issues as they arise and collaborate with internal and external stakeholders.
Coordinate projects and assigned services and activities with other divisions, departments, and external partners.