Assertive Community Treatment (ACT) Team Supervisor

CNS Healthcare Careers•Pontiac, MI

About The Position

The ACT Team Supervisor oversees the day-to-day operations and supervision of an assigned, community-based Assertive Community Treatment team serving individuals experiencing serious mental illness. The ACT team uses a team-based service model to support individuals’ recovery, independence, and integration into the community. The supervisor provides leadership, operational oversight, staff supervision, and direct services to beneficiaries within their scope of practice. The role ensures compliance with ACT requirements, provider contracts, agency policies, applicable regulations, and quality standards. It also supports staff development, collaboration across departments and agencies, and continuous improvement of services and outcomes. The stated annual starting salary range is $53,793.95–$63,287.00 for limited-licensed candidates and $57,321.88–$67,437.50 for fully licensed candidates. Pay is based on non-discriminatory factors such as skills and experience.

Requirements

Master’s degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy.
Qualified Mental Health Professional with one of the following state licenses: LLMSW, LMSW, LLPC, LPC, LLMFT, LMFT, or LLP.
At least 2 years of post-degree clinical experience with adults who have serious mental illness.
Working knowledge of conflict resolution and crisis intervention.
Participate in MDHHS-approved ACT-specific initial training within 6 months of hire and at least one approved ACT-specific training annually thereafter.
Experience applying HIPAA in health care organizations.
Ability to understand and value cultural and ethnic differences, alternative perspectives, and lifestyles.
Proficiency with computers and Microsoft Office products.
Proficiency using electronic health records.
Ability to work closely with people with mental or physical limitations.
Ability to write clear, concise reports and formulate and implement effective treatment plans.
Ability to collaborate and build positive working relationships.
Ability to recognize the importance of collecting and reporting outcome data and to apply methods for measuring treatment outcomes across multiple variables.
Effective, professional, and courteous communication skills.
Discretion and judgment when handling sensitive or confidential matters.
Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
Ability to think ahead and take initiative to accomplish departmental goals and objectives.
Valid, unrestricted driver’s license.
Access to transportation or an automobile, with current vehicle insurance meeting agency requirements.

Nice To Haves

Training and/or experience in substance-use treatment, stages of change, and motivational interviewing strategies.
At least 1 year of supervisory experience.

Responsibilities

Lead and role-model the delivery of ACT services and oversee assigned team operations.
Ensure compliance with ACT requirements in provider contracts and the Michigan Department of Health and Human Services Medical Manual.
Conduct weekday team meetings, ensure required staff attendance, and coordinate discussion of beneficiary status, clinical and case-management needs, crises, schedules, and community deployment plans.
Ensure at least 80% of ACT team contacts take place in beneficiaries’ homes or other agreed-upon community locations.
Oversee staff assignments and schedules to meet the needs of individuals served and the agency.
Assist team members with service planning, treatment, and support activities, and provide direct community-based services within scope of practice.
Ensure direct reports meet productivity and documentation standards and complete assigned reporting and projects on time.
Maintain documentation of assigned staff attendance at required trainings.
Assess staff work quality and operational metrics and recommend continuous-improvement goals.
Collaborate with departments and external agencies to improve patient care and staff development.
Attend and conduct meetings in person, virtually, or by phone as required; travel off-site for programming, meetings, conferences, activities, and events as needed.
Ensure staff compliance with Meaningful Use, Medicare Merit Based Incentive Payment System, CARF, and CCBHC quality-care requirements.
Serve as a subject-matter expert on electronic health records and health registries and promote use of the Community Electronic Health Record.
Apply CNS Healthcare service standards in interactions with individuals served, guests, and staff; participate in and promote quality-improvement initiatives.
Maintain professional growth through reading and attendance at educational programs and conferences.
Maintain knowledge of and compliance with agency policies, the corporate compliance program, code of ethics, applicable laws and regulations, HIPAA standards, and other regulatory programs.
Provide recorded individual supervision at least twice monthly, based on staff needs and experience, including monthly case reviews, quarterly joint contacts, monthly goal-progress reviews, and review of corrective-action steps.
Organize and oversee day-to-day team operations and coverage; educate staff about, enforce, and ensure compliance with agency policies and procedures.
Build and maintain collaborative relationships within the team, department, and agency, and communicate between direct reports and leadership.
Attract, select, onboard, and develop direct reports; coach and mentor staff to support performance, professional development, and retention.
Manage employee performance, including warnings and evaluations, and establish improvement and development goals.
Lead the team’s quality-improvement work and compliance with organizational quality standards.
Manage assigned staff work schedules, time and attendance, paid time off, and mileage.
Perform other related duties as assigned.

Benefits

Comprehensive medical insurance options
Employer-paid dental insurance
Employer-paid vision insurance
Employer-paid life insurance
Employer-paid short-term disability insurance
Retirement program with company default contribution and match
Paid time off starting at 23 days annually
16 paid holidays, including 3 floating holidays
Paid parental leave
Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness and HRSA