Assertive Community Treatment (ACT) Team Supervisor

CNS Healthcare • Pontiac, MI

3d • $57,322 - $67,438

About The Position

The Assertive Community Treatment (ACT) Team Supervisor oversees the day-to-day operations and supervision of an assigned, community-based mental health team serving individuals experiencing serious mental illness. ACT uses a team-based service model to help people become independent and integrate into the community as they experience recovery. The supervisor provides team leadership, ensures compliance with ACT program requirements, supports staff in service planning and treatment, and provides direct services to beneficiaries within their scope of practice.

The role includes managing staff schedules and performance, monitoring service productivity and documentation, maintaining program quality and regulatory compliance, and collaborating with other departments and community agencies. The supervisor attends and conducts meetings in person, virtually, and by phone, and travels off-site as needed. The position also involves staff development, quality improvement, reporting, and adherence to CNS Healthcare policies, professional standards, and applicable laws and regulations.

Requirements

• Qualified Mental Health Professional (QMHP) with a master’s degree in Social Work, Counseling, Psychology, or Marriage and Family Therapy.
• State licensure as an LLMSW, LMSW, LLPC, LPC, LLMFT, LMFT, or LLP.
• At least 2 years of post-degree clinical experience with adults who have serious mental illness.
• Working knowledge of conflict resolution and crisis intervention.
• Participation in MDHHS-approved ACT-specific initial training within 6 months of hire and at least one MDHHS-approved ACT-specific training annually thereafter.
• Experience applying HIPAA in health care organizations.
• Ability to understand and value cultural and ethnic differences, alternative perspectives, and lifestyles.
• Proficiency with computers and Microsoft Office products.
• Proficiency with electronic health records.
• Ability to work closely with people with mental or physical limitations.
• Ability to write clear, concise reports and formulate and implement effective treatment plans.
• Ability to work collaboratively and build positive working relationships.
• Ability to recognize the importance of collecting and reporting outcome data.
• Ability to apply methods for measuring multiple variables of treatment outcomes.
• Ability to communicate effectively, professionally, and courteously.
• Ability to use discretion and judgment when handling sensitive or confidential matters.
• Advanced time-management, problem-solving, customer-service, interpersonal, and conflict-resolution skills.
• Ability to think ahead and take initiative to accomplish departmental goals and objectives.
• Valid and unrestricted driver’s license.
• Access to transportation or an automobile, with current vehicle insurance that meets agency requirements.

Nice To Haves

• Training or experience in substance use treatment, stages of change, and motivational interviewing strategies.
• At least one year of supervisory experience.

Responsibilities

• Lead the ACT team and provide daily supervision of assigned team operations.
• Ensure compliance with ACT requirements in provider contracts and the MDHHS Medical Manual.
• Conduct weekday ACT team meetings and ensure attendance by staff on duty; arrange for physician, nurse practitioner, or clinical nurse specialist participation at least weekly.
• Ensure at least 80% of ACT team contacts take place in beneficiaries’ homes or other agreed-upon community locations.
• Oversee staff assignments and schedules to meet the needs of people served and the agency.
• Assist team members with service planning, treatment, and support activities.
• Provide direct community-based services to beneficiaries within the supervisor’s scope of practice.
• Ensure direct reports meet service productivity and documentation standards.
• Complete assigned reports and projects within required time frames.
• Maintain records of assigned staff attendance at required trainings.
• Assess staff work quality and operational metrics, and recommend continuous improvement goals.
• Collaborate with departments and agencies on resources, services, patient care, and staff development.
• Attend and conduct meetings in person, virtually, or by phone as required.
• Travel off-site as needed for meetings, conferences, activities, and events.
• Ensure staff compliance with quality care initiatives and applicable MU, MIPS, CARF, and CCBHC requirements.
• Serve as a subject-matter expert on electronic health records and health registries, and promote use of the CEHR for people served.
• Ensure CNS Healthcare service standards are applied in interactions with people served, guests, and staff.
• Participate in and promote departmental and agency quality improvement initiatives.
• Support professional growth through current reading and attendance at educational programs and conferences.
• Maintain knowledge of and comply with agency policies, the corporate compliance program, code of ethics, applicable laws and regulations, HIPAA standards, and other regulatory programs.
• Perform other related duties as assigned.
• Provide recorded individual supervision at least bi-monthly, including monthly case reviews, quarterly joint contacts, monthly progress reviews, and review of corrective action steps.
• Organize and oversee team operations to ensure appropriate coverage of responsibilities.
• Educate staff about, enforce, and ensure compliance with CNS Healthcare policies and procedures.
• Build and maintain collaborative relationships within the team, department, and agency.
• Communicate between direct reports and department and agency leadership.
• Attract, select, onboard, and develop direct reports to support retention and performance.
• Coach and mentor direct reports through ongoing individual supervision focused on productivity, performance, departmental goals, and deadlines.
• Manage employee performance, issue verbal or written warnings as needed, and conduct employee evaluations and goal setting.
• Lead the team’s quality improvement efforts and ensure compliance with quality standards.
• Manage staff work schedules, time and attendance, paid time off, and mileage.

Benefits

• Comprehensive medical insurance options.
• Employer-paid dental, vision, life, and short-term disability insurance.
• Retirement program with company contribution and matching.
• PTO starting at 23 days annually.
• 16 paid holidays, including 3 floating holidays.
• Paid parental leave.
• Eligibility for student loan forgiveness programs, including Public Service Loan Forgiveness and HRSA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager