Day Surgery Front Desk Registration Lead

PORTLAND CLINIC • Tigard, OR

12d • Onsite

About The Position

The ASC Lead Registration/Reception leads the front desk team at the Surgery Center and acts as liaison to the Day Surgery Administrator. The role greets and registers patients, welcomes and directs family members and other visitors, handles incoming telephone calls, provides backup for surgery scheduling, prepares charts, compiles data and metrics, and assists patients to and from care as needed. The position also provides clerical support, helps maintain the waiting room and refreshment station, trains registration and scheduling staff, and provides front desk coverage when needed. The employee must maintain regular in-person attendance, follow clinic policies and safety procedures, protect confidentiality, and cooperate with coworkers, management, patients, and vendors. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Current CPR certification.

Nice To Haves

• Previous healthcare experience, preferably in a surgical setting.
• Basic understanding of infection control.
• Organizational skills and ability to prioritize workflow.
• Ability to react calmly and effectively in emergency situations and work under pressure.
• Compassionate, patient, and tactful approach.
• Skill in establishing and maintaining effective working relationships with patients and staff.
• Proactive, independent, and accountable work style.
• Proficient computer skills.
• Values team success.
• Knowledge of surgical patient scheduling to support and train surgical schedulers.

Responsibilities

• Lead the Surgery Center front desk team and act as liaison to the Day Surgery Administrator.
• Greet surgery patients and collect appropriate insurance and billing documentation.
• Welcome family members, salespeople, and other visitors; direct them to the appropriate person or location and keep family members updated with necessary information.
• Receive incoming calls and respond appropriately or direct calls to the appropriate individual.
• Assist with surgery chart preparation and gather documentation from various offices.
• Maintain the family refreshment station and manage visitors in the waiting room.
• Provide clerical support as needed.
• Respond appropriately to emergency codes and situations; understand hazards and established emergency procedures.
• Distribute mail and couriered packages.
• Attend staff meetings and participate in committees such as Safety Committee and Infection Control.
• Use appropriate PPE for patient care and other settings where required.
• Train registration and scheduling staff and assist with their duties when required.
• Maintain regular, punctual, in-person attendance as scheduled and provide front desk coverage during team absences.
• Stay aware of professional issues affecting healthcare management and surgery center guidelines; attend professional meetings and seminars to enhance management.
• Follow safety, life-safety, utility-system, security, hazardous-materials, and waste-management requirements, including applicable OSHA, HIPAA, State of Oregon, and accreditation standards; participate in safety discussions and related changes.
• Keep downtime manuals current and ensure staff are informed of current procedures.
• Assist with patient satisfaction and grievance concerns according to policy, including addressing on-site concerns in person as needed.
• Maintain working knowledge of clinic and branch policies and procedures that may affect the surgery center.
• Report incidents and issues through the chain of command, maintain confidentiality, and complete employee and patient incident documentation thoroughly and promptly.
• Assist or float to other departments as needed.
• Treat customers and members of the public respectfully, work cooperatively with management, coworkers, patients, and vendors, and abide by company policies.
• Perform other duties as assigned.

Benefits

• 401(k) plan with employer contributions up to 5% annually.
• Roth IRA.
• Comprehensive medical, dental, and vision insurance.
• Flexible Spending Account.
• Health Savings Account.
• Company-provided $10,000 Group Life/AD&D insurance.
• Voluntary Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, Accident, and Hospital Indemnity benefits.
• Optional Norton Identity Theft Protection.
• Optional pet insurance.
• PTO accrual of 4.92 hours per pay period, prorated based on FTE.
• One paid Wellness day per year.
• Seven paid holidays and one partially paid holiday (mid-day closure).
• Employee Assistance Program.
• $1,000 hiring bonus after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED