ASC Administrator

Acuity Eye Group•Palm Desert, CA

About The Position

The ASC Administrator provides strategic leadership, compliance, and operational oversight for Ambulatory Surgery Centers (ASCs). The role focuses on performance improvement, growing existing service lines, and developing new service lines. In partnership with leaders and physicians, the Administrator manages ASC operations, processes, and staffing, including Anesthesia, and supports the attainment of company goals. The Administrator ensures surgical services are delivered efficiently and exceed customer expectations while improving clinical and financial operations. The position is accountable for ASC revenue and net operating income, operational and financial performance, staffing and budgets, regulatory compliance, billing oversight, and personnel administration. It also directs clinical departments and oversees contracted services, supports quality improvement and patient safety, and collaborates with medical and clinical leaders on surgical services and care quality.

Requirements

Bachelor's degree in a health profession, business administration, public administration, or another related field.
At least 5–7 years of related surgical, ambulatory, and/or circulating nursing experience.
At least 5–7 years of administrative management experience in healthcare.
Strong leadership skills and confidence and experience managing physician relationships, surgical operations, and business or program development.
Ability to influence and interact effectively with patients, staff, peers, and leaders.
Ability to frequently move about a facility to direct employees and activities.
Knowledge of surgery center best practices and operations.
Understanding of budgeting and financial reporting.
Ability to coach, teach, inspire, and direct others toward goals; ability to work as a team leader and coach.
Strong communication and interpersonal skills, including the ability to guide less experienced team members and communicate effectively in writing and orally with internal and external customers at all levels.
Ability to create and deliver consistent training plans.
Computer proficiency, including Word, Excel, and standard office equipment.
Ability to understand, develop, and create reports, proposals, and presentations.
Ability to respond to common inquiries from customers, staff, vendors, and other members of the business community.
Ability to draw valid conclusions, exercise sound judgment, and make decisions under pressure, including timely and accurate decisions when information is vague or limited.
Ability to interpret and apply policies and procedures, and address others professionally and respectfully.
Detail-oriented, organized, process-focused, self-motivated, proactive, customer-service-focused problem solver.
Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction while contributing to the success of assigned surgery centers.

Nice To Haves

Healthcare industry experience, preferably with multiple surgical facilities.
Experience with regulatory and accreditation processes.

Responsibilities

Responsible for revenue and net operating income performance for the ASC.
Manage and optimize operations in collaboration with local clinical leadership.
Develop statistical indicators to evaluate operations, monitor key metrics, and proactively report risks and opportunities to leadership.
Partner with Compliance to ensure regulatory, licensing, and credentialing requirements are met or exceeded.
Oversee the ASC billing process, including collections, authorizations and verifications, and ensuring patients understand and pay their responsibility.
Develop, monitor, and control staffing, operational budgets, capital budgets, and external contracts.
Monitor facility financial performance and variations to avoid cash flow problems; monitor the P&L and identify ways to improve performance and meet budget goals.
Ensure compliance with internal-control policies and procedures, government regulations, and accrediting-body requirements.
Act in accordance with the company's vision, mission, and business philosophy; perform other duties as assigned by management.
Partner with leaders and physicians on talent acquisition as needed; lead, coach, and mentor staff.
Partner with Human Resources to resolve employee-relations issues.
Collaborate with the Medical Director and serve as a liaison in problem areas involving medical staff; promote positive relationships between employees and practitioners.
Ensure compassionate, quality care and review patient or family complaints or concerns about nursing services.
Direct nursing, central supply, medical records, and housekeeping departments; oversee contracted laboratory, radiology, pharmaceutical, laundry, and biomedical engineering services.
Develop procedures that promote workplace safety and safe work practices.
Work with the Medical Executive Committee to evaluate and develop existing and new surgical services.
Collaborate with the Medical Director, physicians, and nurses to review and revise Medical Staff Bylaws and Rules and Regulations biannually.
Maintain patient, physician, and employee privacy and confidentiality in accordance with policy, and maintain a professional appearance and demeanor in accordance with company policies.
Maintain compliance with state, federal, and other regulations, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and HR policies and practices.
Stay current with changes in the healthcare environment and act in the company's best interest.
Evaluate and develop continuous quality-improvement programs, review quality-of-care issues, and ensure their correction.
Work with the Charge Nurse and DON to improve clinical operations.