AS/400 Application Support Engineer

Accenture•New York, NY

1d•Hybrid

About The Position

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. This is a hybrid role requiring 3 days onsite at client in either New York, NY, Jersey City, NJ, Pennington, NJ, Charlotte, NC, Chicago, IL or Plano, TX.

Requirements

Minimum of 3 years of experience with IBM i (AS/400), OS/400 operations, and system administration.
Minimum of 3 years of experience in CL, RPG/RPGLE, COBOL, SQL/DB2, and file structures.
Minimum of 3 years of experience with job scheduling tools and monitoring platforms.
HS Diploma or GED

Nice To Haves

Five or more years of experience with IBM AS/400
Familiarity with ITIL processes and production support governance.
Strong documentation, communication, and stakeholder management skills.
Experience in environments with strict audit/compliance requirements (SOX, PCI, HIPAA).
Exposure to modernization initiatives (APIs, integrations, automation).
Ability to drive operational readiness assessments and close MAPS gaps.
Experience coordinating across distributed teams (onshore/offshore).

Responsibilities

Manage daily batch cycles, restart failed jobs, and ensure SLA compliance.
Analyze spool files, logs, and message queues to identify root causes.
Support deployments, code promotions, and environment changes.
Perform RCA and implement permanent fixes for recurring issues.
Maintain security controls, user profiles, and audit compliance.
Maintain and update runbooks, SOPs, escalation paths, and batch recovery procedures.
Ensure incident, problem, and change management processes are followed consistently.
Standardize operational workflows across applications and teams to reduce variability.
Validate that deployment, rollback, and RCA processes are documented and adhered to.