Artificial Intelligence (AI) Solutions Lead - AI and Automation

Emory University•Atlanta, GA

2d•Remote

About The Position

The AI Solutions Lead advances responsible AI adoption across Emory University and serves as the primary engagement lead for AI-related requests, consultations, pilots, and emerging opportunities, including Claude for Education, Claude Code, Claude Cowork, NebulaOne, and future approved services. The role operates Emory’s AI Concierge function, helping faculty, researchers, healthcare teams, administrative units, and technology organizations identify, evaluate, and implement high-value AI use cases. Its focus is stakeholder engagement, use case development, pilot execution, and value realization—not platform administration, user provisioning, day-to-day service operations, or custom software engineering. The Lead guides intake and discovery, evaluates approved services, advises stakeholders on suitable platforms and approaches, and provides implementation guidance, including no-code and low-code tools. The role partners with campus stakeholders to define requirements and success metrics; plans, executes, and evaluates pilots; and coordinates appropriate security, data governance, accessibility, procurement, legal, and compliance reviews. It also supports governance discussions, maintains an inventory of requests, pilots, and outcomes, identifies patterns and opportunities, and develops business cases and executive updates on realized value. The position helps mature the AI Concierge intake model, use case lifecycle, and engagement processes. It works with the AI Platform and Service Lead to transition successful pilots into operational services, including readiness, onboarding, and adoption planning. Adoption support includes materials, FAQs, office hours, demonstrations, and other targeted resources for units involved in active use cases, pilots, and implementations. The role may coordinate vendors, consultants, or cross-functional working groups and perform other related duties as the function develops. Tasks can be performed remotely, with only occasional supported visits to an Emory University location; Emory reserves the right to change this status with notice.

Requirements

Bachelor’s degree in business administration, information systems, IT, engineering, healthcare administration, or a related field, and five years of progressively responsible experience in consulting, business analysis, technology implementation, product management, or digital transformation; alternatively, an equivalent combination of education, training, and experience.
Experience leading cross-functional initiatives, facilitating stakeholder engagement, gathering requirements, and managing pilots or projects.
Demonstrated ability to build and mature new services, manage competing priorities, and operate in evolving governance environments.

Nice To Haves

Familiarity with AI technologies and responsible AI practices.
Experience in higher education, healthcare, or research.
PMP, CBAP, Product Management, Agile, or AI-related certifications.

Responsibilities

Operate Emory’s AI Concierge function and guide AI-related intake, discovery, and consultation.
Help stakeholders identify, evaluate, and implement high-value AI use cases.
Understand business challenges, desired outcomes, and success measures for AI requests.
Evaluate whether approved services can meet stakeholder needs and recommend an appropriate platform, pilot, or approach.
Provide advisory and implementation guidance, including on no-code and low-code tools, so stakeholders can build and adopt solutions themselves.
Identify reusable, enterprise-wide opportunities.
Partner with faculty, researchers, and administrative units to define use cases, gather requirements, and establish success metrics.
Lead planning, execution, and evaluation of pilots, including charters, implementation plans, and scaling recommendations.
Coordinate with security, data governance, accessibility, procurement, legal, and compliance stakeholders to ensure requests are routed and reviewed appropriately.
Support governance council discussions with business context and use case details.
Help mature the AI Concierge intake model, use case lifecycle, and engagement processes; propose refinements as the function develops.
Maintain a centralized inventory of requests, pilots, and outcomes; identify patterns and gaps; and develop business cases and executive updates on realized value.
Work with the AI Platform and Service Lead to transition successful pilots into operational services, including readiness, onboarding, and adoption planning.
Support adoption of approved AI services through onboarding materials, FAQs, office hours, demonstrations, and other targeted enablement resources for units engaged in active use cases, pilots, and implementations.
Partner with the AI Platform and Service Lead and campus learning organizations, such as the Center for Faculty Development and Center for AI Learning, where appropriate.
Coordinate vendors, consultants, or cross-functional working groups as needed.
Perform other related duties as needed.