Armed Security Officer Call Center

Allied Universal•El Paso, TX

About The Position

Allied Universal is hiring a part-time Armed Security Officer to support a technology, media, and telecommunications call center in El Paso, Texas. The officer will safeguard the site through armed patrols, a visible and professional presence, customer service, incident response, and accurate reporting. The listed schedule is Saturday and Sunday, 7:00 AM–7:00 PM. The pay rate is $19.34 per hour. Applicants must have an armed guard card or license, Texas Level III Armed Certification, be at least 21 years old for armed roles, and have a high school diploma or equivalent. Employment is conditional on a background investigation and, where permitted by law, a drug screen. Participation in industry-specific security training is required. Licensing may be required before employment under applicable laws. A valid driver’s license is required only for driving positions. Allied Universal offers access to technology for viewing and claiming additional shifts, paid training and career growth opportunities, participation in a retirement savings plan, and discounts through its Perks Program.

Requirements

Possess an armed guard card or license.
Possess a Level III Armed Certification in Texas.
Be at least 21 years of age for armed roles.
Have a high school diploma or equivalent.
Submit to a background investigation in accordance with applicable laws as a condition of employment.
Submit to a drug screen to the extent permitted by law as a condition of employment.
Participate in industry-specific security training programs.
Meet applicable licensing requirements, which may be required prior to employment.
Have a valid driver’s license only if applying for a driving position.

Responsibilities

Provide customer service to employees, visitors, and contractors by following security procedures, site-specific policies, and appropriate emergency response activities.
Conduct regular and random armed patrols of interior and exterior areas, including building perimeters, parking areas, access points, and other assigned locations.
Monitor for unusual activity, unauthorized access, and potential hazards, helping deter incidents through a professional presence and timely reporting.
Respond calmly to incidents, alarms, and critical situations, following site protocols and escalating concerns to appropriate personnel.
Prepare clear and accurate incident reports, patrol logs, and shift documentation, and communicate relevant information to Allied Universal leadership and site contacts.