Department Manager/Key Holder

dd's DISCOUNTS•Waco, TX

17d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership who is responsible for an assigned area of the Store and for general operations and supervision when serving as Manager on Duty. The role includes opening and closing the Store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, keeping work areas clean, and executing and supervising Company operational processes. The Area Supervisor maintains safe and secure environments, provides courteous and professional service, represents the Company brand, and ensures the Store and assigned department meet cleanliness and merchandising standards. The role oversees merchandise processing, stockroom organization, loss prevention, Front End and fitting room operations, and administrative duties assigned by the Store Manager, including cash, payroll, and scheduling procedures. The position supervises Retail Associates and, where applicable, Stockroom Leads. It requires evening and weekend availability and the ability to perform the listed physical tasks and use Store equipment.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use Store equipment, including PDTs, registers, and PCs, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the Store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Maintain safe and secure Store environments, monitor the sales floor, correct or report unsafe conditions, and oversee building security, emergency procedures, and scheduled fire alarm testing.
Promote customer safety through accident prevention, accident reporting, and emergency procedures; respond to after-hours alarms when requested.
Treat Customers, Associates, and leaders with respect and demonstrate courtesy, friendliness, and professionalism.
Recognize Associates through Company recognition programs and represent the Company brand while adhering to the dress code.
Keep Store areas clean, maintained, and merchandised to standard, including daily trash removal.
Ensure recovery, sizing, markdowns, merchandise processing, back-stock, department merchandising, floor moves, signing, and presentation guidelines meet Company standards.
Receive merchandise trucks and non-merchandise deliveries as needed; organize stockrooms and help place processed merchandise on the sales floor.
Help reduce merchandise loss due to damage and safeguard confidential information, cash, credit card information, and merchandise.
Follow the Loss Prevention Awareness Program, maintain a strong customer-service presence, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise Front End operations, ensure Associates follow Company standards, manage customer wait times, and train and coach Associates on registers, shortage control, and Front End procedures.
Manage Retail Associates' backup, lunch, and break schedules; ensure equipment and supplies are maintained and go-backs are processed correctly.
Teach and ensure use of Scan and Bag best practices and maintain merchandise salability in Front End and designated feature areas.
Maintain fitting room cleanliness, audit and account for garment tags, ensure go-back compliance, and ensure returned merchandise is appropriately ticketed, scanned, and security tagged.
Conduct cash pulls and bank deposits according to Company policy and oversee Front End controls as needed.
Follow procedures for refund approvals, Associate purchases, till and safe security, register Paid Outs/Ins, void approvals, register media, and break schedules.
Administer payroll tasks, including daily punch edits, scheduling compliance, Sunday payroll transmission, and payroll reporting as needed.
Perform other duties as assigned by the Store Manager.
Supervise Retail Associates and Stockroom Leads where applicable.