Area Supervisor - North Greenville, SC

Ross Stores•Greenville, SC

1d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership, responsible for an assigned area of the store and for general store operations and supervision when serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is presented properly, keeping work areas clean, and executing and supervising company operational processes. The Area Supervisor promotes a safe and secure store, delivers courteous customer service, supports the company brand and dress standards, and oversees merchandising, stockrooms, loss prevention, front-end operations, and fitting-room standards. The position also performs administrative duties assigned by the Store Manager, including cash handling and payroll-related tasks. Supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and a PC, as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Open and close the store, supervise Associates, and oversee general store operations while serving as Manager on Duty.
Maintain safe and secure store conditions, monitor the sales floor, address or report hazards, support building security, and follow customer-safety and emergency procedures.
Provide respectful, courteous, friendly, and professional service to Customers, Associates, and leaders; recognize Associates through company programs.
Maintain a professional appearance and ensure Associates follow the company dress code; keep store areas clean, maintained, and merchandised to standard.
Oversee merchandise recovery, sizing, markdowns, receiving, processing, back-stock security, stockroom organization, floor moves, signing, and assigned-area presentation standards.
Reduce merchandise loss due to damage and ensure merchandise is properly processed and placed on the sales floor.
Follow Loss Prevention Awareness Program requirements, maintain customer-service presence and loss-prevention awareness, safeguard confidential information and assets, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates follow company standards, manage customer lines, train and coach Associates on registers and front-end procedures, and coordinate break schedules.
Maintain front-end equipment and supplies, expedite go-backs, teach Scan and Bag practices, and ensure merchandise in front-end and feature areas is salable and properly handled.
Maintain fitting-room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, and security tagged as needed.
Perform administrative duties assigned by the Store Manager, including cash pulls, bank deposits, front-end control, refund and till controls, payroll administration, punch edits, scheduling compliance, payroll transmission, and payroll reporting.
Perform other duties as assigned by the Store Manager.