Area Supervisor Key Holder

Ross Dress For Less•Parsippany-Troy Hills, NJ

2d•Onsite

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring merchandise is presented properly, keeping work areas clean, and executing and supervising company operational processes. The Area Supervisor supports a safe and secure store, provides courteous customer service, upholds company appearance and merchandising standards, and oversees merchandise processing, stockroom organization, loss prevention, and front-end operations. The position also includes fitting room oversight and administrative duties assigned by the Store Manager, such as cash handling and payroll administration. The role supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service and supervisory experience.
Familiarity with point-of-sale equipment and applications.

Responsibilities

Open and close the store and supervise Associates while serving as Manager on Duty.
Maintain a safe and secure shopping and working environment; monitor security procedures, correct or report unsafe conditions, support accident prevention and emergency procedures, test fire alarm systems as scheduled, and respond to after-hours alarms when requested.
Provide courteous, friendly, and professional service to Customers, Associates, and other leaders, and recognize Associates through company programs.
Represent the company brand, follow the dress code, and ensure Associates follow it.
Keep store areas clean, well-maintained, and merchandised to standard, including daily trash removal.
Ensure recovery, sizing, markdowns, merchandise processing, stockroom organization, back-stock security, and departmental merchandising meet company standards.
Receive merchandise trucks and non-merchandise deliveries as needed, and help place processed merchandise on the sales floor.
Reduce merchandise damage and ensure assigned-area presentation guidelines, floor moves, promotional signing, and re-wraps are completed as needed.
Follow the Loss Prevention Awareness Program; maintain customer-service presence and loss-prevention awareness; safeguard confidential information, cash, credit card information, and merchandise; maintain the Public View Monitor system; and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates meet company standards, manage customer lines, train and coach Associates on registers and front-end procedures, and coordinate breaks, lunches, and backups.
Ensure front-end equipment and supplies are in working order and available, expedite go-backs, teach Scan and Bag practices, and maintain merchandise salability in designated front-end areas.
Maintain fitting room cleanliness, audit garment tags, ensure go-back compliance, and ensure returned merchandise is properly ticketed, scanned, and security tagged as needed.
Perform administrative duties assigned by the Store Manager, including cash pulls, bank deposits, front-end controls, refund and purchase approvals, till and safe security, register transactions, break schedules, and payroll administration.
Perform other duties as assigned by the Store Manager.