Full Time Key Holder - Retail

Ross Dress For Less•Iselin, NJ

About The Position

The Area Supervisor is a member of Store Leadership responsible for an assigned area and for general store operations and supervision while serving as Manager on Duty. The role includes opening and closing the store, supervising Associates, maintaining a friendly and easy-to-shop environment, ensuring proper merchandise presentation, keeping work areas clean, and executing and supervising Company operational processes as needed. The Area Supervisor promotes safe and secure store operations, provides respectful and professional customer service, supports the Company brand and dress code, and oversees merchandising, loss prevention, front-end operations, fitting rooms, and assigned administrative duties. The position supervises Retail Associates and, where applicable, Stockroom Leads.

Requirements

Excellent verbal communication skills.
Fluency in English.
Familiarity with point-of-sale equipment and applications.
Ability to perform basic mathematical calculations commonly used in retail environments.
Ability to work evenings and weekends.
Ability to use store equipment, including PDTs, registers, and PCs as required.
Ability to spend up to 100% of working time standing, walking, and moving around the store.
Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
Ability to occasionally push, pull, and lift more than 25 pounds.
Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.
For Associates working Stockroom shifts: ability to regularly push, pull, and lift more than 20 pounds.

Nice To Haves

Prior customer service experience.
Prior supervisory experience.

Responsibilities

Maintain safe and secure store and customer environments; address or report unsafe conditions, monitor building security, manage entrance and exit controls, and follow customer safety and emergency procedures.
Support store security operations, including EAS checks, Cash Office security, armored carrier pick-ups, register-area security, scheduled fire alarm testing, and responding to after-hours alarms when requested.
Treat customers, Associates, and leaders with respect, courtesy, friendliness, and professionalism; recognize Associates using Company recognition programs.
Represent the Company brand, maintain a professional appearance, ensure Associates follow the dress code, and keep store areas clean, maintained, and merchandised to standard.
Oversee recovery, sizing, markdowns, merchandise processing, inbound deliveries, stockroom organization, back-stock, department merchandising, loss reduction, presentation guidelines, floor moves, and promotional signing.
Receive merchandise trucks when needed and help deliver and place processed merchandise on the sales floor.
Follow Loss Prevention Awareness Program requirements, safeguard confidential and payment information and merchandise, maintain the Public View Monitor system, and conduct Code 50 package inspections.
Supervise front-end operations, ensure Associates follow Company standards, manage customer lines, and maintain front-end equipment, supplies, and recovery.
Train and coach Associates on registers, shortage control, front-end procedures, and Scan and Bag practices; manage Associate breaks, lunches, and backup coverage.
Ensure go-backs are processed correctly and merchandise on the front end and designated feature areas is salable and properly ticketed, scanned, and security tagged as needed.
Maintain fitting-room cleanliness, audit and account for garment tags, and ensure go-back compliance and proper processing of returned merchandise.
Perform assigned administrative duties, including cash pulls, bank deposits, front-end control, refund and purchase approvals, till and safe security, register transactions, break schedules, payroll administration, punch edits, scheduling compliance, payroll transmission, and reporting.
Perform other duties as assigned by the Store Manager.
Supervise Retail Associates and Stockroom Leads where applicable.