Area Service Manager - Cedar Rapids

Trane Technologies • Cedar Rapids, IA

9d • Hybrid

About The Position

Trane Technologies is hiring an Area Service Manager in Cedar Rapids, Iowa. The role provides leadership for service repair, upgrades and enhancements, service agreements, and installation of new equipment throughout the customer relationship. Responsibilities span service agreement pricing and sales support, field service coordination, recruiting and developing technicians, invoicing and collections, and customer satisfaction. The manager oversees service operations and financial performance, including revenue forecasting, budget control, risk management, margin expectations, and cash flow. The position is onsite Monday through Thursday, with flexibility to choose the work location on Fridays based on work needs. Travel to customer sites is required and may involve outdoor work or mechanical/equipment rooms, with exposure to variable weather, moving machinery, heights, and other site conditions.

Requirements

• At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
• At least 3 years of experience managing and coaching large teams and organizing work schedules.
• Project management skills to oversee and drive successful project execution for startups and customer requests.
• Technology proficiency, including expertise with Microsoft applications.
• Valid driver’s license held for at least 12 months.
• No major or frequent traffic violations, including DUI, hit and run, license suspension, reckless or careless driving, or multiple smaller infractions or preventable collisions in the previous 3 years.

Nice To Haves

• Salesforce experience is considered an asset.
• Candidates without a four-year degree are encouraged to apply; practical experience, relevant skills, and alignment with the company’s leadership principles are prioritized.

Responsibilities

• Manage profit and loss responsibilities and provide monthly revenue forecasts.
• Help grow the service agreement base and expand repair, installation, and turnkey service work in partnership with sales and the acquisition team.
• Control budgets and expenses for overhead items, including fleet, uniforms, tools, and safety equipment.
• Manage risk associated with service agreements, turnkey services, and repair work.
• Oversee service coordination to ensure efficient customer response and effective use of district resources.
• Balance technician training and skill levels with customer service needs across emergency repairs, maintenance contracts, scheduled work, upgrades, installations, replacement components, and long-term service agreements.
• Attract, coach, counsel, train, and develop service employees; drive continuous improvement through performance management and technical training.
• Develop employees’ customer service, process, and technical skills.
• Ensure margin expectations are met during sales and fulfillment activities.
• Maximize cash flow by ensuring invoices are generated promptly after work is completed, managing expenses, and increasing service team utilization.
• Create and enforce standard service work processes and improve transactional processes that affect the customer experience.
• Improve overall customer satisfaction.
• Ensure environmental, health, and safety compliance within the service team and train employees to maintain a safe and productive work environment in the shop and at customer sites.
• Travel to customer job sites as required.

Benefits

• Health insurance and holistic wellness programs with incentives, starting on day one for the employee and family.
• Fertility coverage and adoption/surrogacy assistance.
• Up to 15 vacation days, paid holidays, sick leave, and options to support volunteer and parental leave.
• 401(k) match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed