Area Service Leader
About The Position
Trane in Iowa is hiring an Area Service Leader to lead a geographical service area and drive its strategy and budget objectives. The role leads Area Service Managers in executing safety and human resources initiatives and achieving targets. It is responsible for a 1–2-year strategic outlook and interfaces with customers on high-visibility projects. The Area Service Leader leads change management, hiring, training, and safety initiatives for the area. The position typically reports to the Regional Service Leader, with a dotted-line relationship to the Area General Manager. The role includes responsibility for the area's P&L, revenue forecasting, service agreement growth, repair, installation, and turnkey service growth, budget control, and risk mitigation. It oversees service coordination, employee development, margin expectations, standard work processes, and environmental, health, and safety compliance. Customer-site travel is required and may involve outdoor work or visits to mechanical and equipment rooms, where variable weather, moving machinery, heights, and other environmental conditions may be present. The work arrangement is onsite with colleagues Monday through Thursday, with flexibility to choose the work location on Fridays based on work needs. The position offers an annual base salary range of $110,900 to $198,555 and is incentive eligible; it is not sales-commission eligible.
Requirements
- At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
- At least 3 years of experience managing and coaching large teams and organizing work schedules.
- Project management skills to oversee and drive successful project execution for startups and customer requests.
- Strong business acumen and analytical skills, with deep knowledge of P&L and annual operating plans.
- Technology proficiency, including expertise in Microsoft applications.
- Valid driver's license held for at least 12 months and no major or frequent traffic violations as described in the posting, including DUI, hit and run, license suspension, reckless or careless driving, or multiple smaller infractions or preventable collisions in the previous 3 years.
Nice To Haves
- Salesforce experience is considered an asset.
Responsibilities
- Lead a geographical service area and establish its strategic outlook, typically spanning 1–2 years.
- Drive achievement of area budget and business targets, including revenue, workforce forecasting, and talent development.
- Manage the area's P&L and provide monthly revenue forecasts.
- Help grow the service agreement base and expand repair, installation, and turnkey service business in partnership with the acquisition team (sales).
- Interface with customers on large projects and support growth of the service business.
- Control expenses against targets for overhead items such as fleet, uniforms, tools, and safety equipment.
- Manage risk associated with service agreements, turnkey service, and repair work.
- Oversee service coordination to respond efficiently to customers, appropriately balance technician training and skill levels, and leverage resources across the area.
- Attract, coach, counsel, train, and develop service employees; drive continuous improvement through performance management and technical product training.
- Work with the Area Service Manager team to meet margin expectations during sales and fulfillment and ensure standard service processes are created and followed.
- Ensure environmental, health, and safety compliance and provide training to support a safe, productive work environment in shops and at customer sites.
- Lead hiring, training, safety, human resources, and change-management initiatives for the area.
- Travel to customer job sites as required.
Benefits
- Health insurance for the employee and family, effective on day one.
- Holistic wellness programs with incentives.
- Fertility coverage and adoption or surrogacy assistance.
- Up to 15 vacation days, paid holidays, sick leave, and additional options supporting volunteer and parental leave.
- 401(k) match.
- Educational and training opportunities through company programs.
- Tuition assistance and student debt support.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
