Area Service Leader

Mettler Toledo • Worcester, MA

12d

About The Position

METTLER TOLEDO is seeking an experienced Area Service Leader to lead approximately 12 field service professionals supporting customers in highly regulated industries, including Pharmaceutical, Food & Beverage, Chemical Processing, and Industrial Manufacturing. The role is responsible for operational excellence, team leadership, financial performance, and exceptional service delivery while maintaining high standards of quality, safety, and compliance.

The Area Service Leader manages full P&L responsibility and drives operational efficiency, customer retention, profitable growth, and market share expansion. The position also serves as the primary escalation point for service-related customer issues and works with Sales and Operations to identify growth opportunities.

Requirements

• Bachelor's degree or equivalent combination of education and industry experience.
• Five or more years of leadership experience managing field service, operations, or technical service organizations.
• Proven success leading field-based teams in regulated industries.
• Demonstrated experience managing a P&L, controlling costs, and improving business performance.
• Experience supporting customers in Pharmaceutical, Food & Beverage, Chemical Processing, Industrial Manufacturing, or similar regulated environments.
• Strong business acumen and analytical skills, with the ability to use operational metrics to drive results.
• Excellent leadership, communication, and customer relationship management skills.

Responsibilities

• Lead, coach, and develop a team of approximately 12 field service professionals.
• Drive operational excellence through workforce planning, resource optimization, and continuous improvement initiatives.
• Manage full P&L responsibility, including budgeting, forecasting, profitability, and expense management.
• Improve service delivery through increased productivity, labor utilization, and operational efficiency.
• Monitor key performance indicators and implement actions to achieve operational and financial objectives.
• Ensure compliance with applicable quality, safety, and regulatory requirements.
• Build and maintain customer relationships and serve as the primary escalation point for service-related issues.
• Partner with Sales and Operations to identify growth opportunities, increase customer value, and expand market share.
• Drive employee engagement, performance management, succession planning, and talent development.

Benefits

• Medical, dental, and vision coverage starting on the date of hire.
• 401(k) savings plan with company matching, starting on the date of hire.
• Tuition reimbursement.
• Employee wellness programs, perks, and discounts.
• Parental and caregiver leave policies.
• Paid time off.
• Flexible spending.
• Short- and long-term disability.
• Basic life insurance.
• Business travel insurance.
• Employee Assistance Program.
• Domestic partner benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager