Area Service Leader

Trane Technologies•Cedar Rapids, IA

10d•Hybrid

About The Position

Trane in Iowa is hiring an Area Service Leader to lead a geographical service area and oversee its strategy and budget objectives. The role leads Area Service Managers in executing safety and human resource initiatives, achieving targets, and planning strategically over a one- to two-year horizon. It also interfaces with customers on high-visibility projects and leads change management, hiring, training, and safety initiatives for the area. The position typically reports to the Regional Service Leader, with a dotted-line relationship to the Area General Manager. The Area Service Leader has P&L responsibility, provides monthly revenue forecasts, and supports service agreement growth and growth in repairs, installation, and turnkey service work in partnership with the acquisition team. The role oversees service coordination, workforce capability and resource allocation, employee development, sales and fulfillment margins, standard work processes, and environmental, health, and safety compliance. Travel to customer job sites is required; visits may involve outdoor work and mechanical or equipment rooms, with exposure to variable weather, moving mechanical parts, heights, and other site-specific conditions. The position is based on a Monday-through-Thursday onsite schedule, with flexibility to choose the work location on Fridays according to work needs. The annual base salary range is $110,900 to $198,555. The position is incentive eligible but not sales commission eligible.

Requirements

At least 5 years of experience in HVAC or a related field, technical systems, equipment, or skilled trades.
At least 3 years of experience managing and coaching large teams and organizing work schedules.
Project management skills to oversee and drive successful project execution for startups and customer requests.
Strong business acumen and analytical skills, with deep knowledge of P&L and annual operating plans.
Technology proficiency, including expertise in Microsoft applications.
A valid driver’s license held for at least 12 months, with no major or frequent traffic violations, including the specified violations or multiple smaller infractions or preventable collisions in the previous three years.

Nice To Haves

Salesforce experience is considered an asset.

Responsibilities

Lead a geographical service area and develop its strategic outlook, including business growth, revenue targets, workforce forecasting, and talent development.
Manage area P&L responsibilities, provide monthly revenue forecasts, and help grow the service agreement base.
Partner with the acquisition team to grow repairs, installation, and turnkey service work.
Interface with customers while managing large projects and growing service business.
Control overhead expenses against targets, including fleet, uniforms, tools, and safety equipment.
Manage risk associated with service agreements, turnkey service, and repair work.
Oversee service coordination to ensure efficient customer response, appropriate technician training and skills, and effective resource allocation across the area.
Attract, coach, counsel, train, and develop service employees, using performance management and technical product training to drive continuous improvement.
Ensure employee customer-service, process, and technical skills are developed to the highest degree possible for the area.
Work with the Area Service Manager team to meet margin expectations during sales and fulfillment.
Establish and ensure adherence to standard service work processes.
Ensure environmental, health, and safety compliance and provide training for a safe and productive work environment in shops and at customer sites.
Travel to customer job sites as required.