Area Leader

Valet Living • Columbus, OH

10d • Hybrid

About The Position

Valet Living is hiring a field-based Area Leader to oversee nightly waste, recycling, and compost collection services. The role manages 15 to 40 part-time Service Valets across 20 to 40 multifamily communities and ensures service operates smoothly, safely, and on time. The position is approximately 70% field-based and 30% remote administrative. Core hours are Sunday through Thursday from 6:00 PM to 12:30 AM, plus two flexible hours to complete an eight-hour shift; schedules may vary based on business needs. First-week onboarding requires availability during daytime and evening hours for online training, onboarding activities, and peer field training, with specific hours communicated by the manager. Compensation is $21.50 to $23.00 per hour, and a company vehicle is provided.

Requirements

• At least one year of prior experience overseeing a team or crew in a hands-on environment is preferred.
• High school diploma or GED required.
• Valid driver’s license required, with ability to operate a company vehicle.
• Ability to manage schedules, track service, and follow up on issues.
• Comfort using Microsoft Office Suite and learning new platforms.
• Strong analytical skills and ability to interpret reports and make decisions.
• Clear verbal and written communication skills.
• Ability to adapt quickly, address issues, and find solutions.
• Ability to lift and carry up to 50 pounds.
• Comfort walking long distances, including stairs, and working outdoors in varying weather conditions.
• Tolerance for disagreeable odors.

Nice To Haves

• At least one year of prior experience overseeing a team or crew in a hands-on environment.

Responsibilities

• Onboard and train Service Valets to deliver high-quality waste, recycling, and compost collection services.
• Coach and support team members through regular team meetings and safety checks, reinforcing best practices and service standards.
• Manage schedules, approve timecards, and keep the team on track and within budget.
• Foster accountability, open communication, and continuous improvement.
• Step in as needed to maintain uninterrupted service.
• Visit properties to review service quality, conduct audits, and resolve issues.
• Use the iValet dashboard and other technology tools to track performance and timely service completion.
• Respond promptly and professionally to resident or property concerns.
• Ensure Service Valets have the tools, equipment, and access needed to complete routes.
• Assist with hiring and training new Service Valets.
• Pick up and distribute supplies, PPE, and containers as needed.
• Work with the Operations Manager to monitor staffing levels and manage costs.
• Help with special projects or service recovery efforts as assigned.
• Oversee company vehicle maintenance and ensure fleet safety standards are met.

Benefits

• Medical, dental, and vision coverage for the employee and family.
• HSA with employer contributions and Flexible Spending Accounts.
• 401(k) with company match.
• Life and disability insurance, AD&D, and business travel coverage.
• Up to 15 PTO days annually, 10 paid holidays, one floating holiday, and one volunteer day.
• Tuition reimbursement up to $5,250 per year.
• Access to an online education center.
• Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards and recognition, and free access to Torch Fitness virtual programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED