Area Property Manager

The Scion Group•Chicago, IL

3d•Onsite

About The Position

Scion is paving a path in student living and we’re seeking an Area Manager to join us in executing our vision. This position manages the operations for a portfolio of properties and is accountable for carrying out the strategic objectives set in place by the Regional Manager. The Area Manager assesses risk, creates appropriate strategies, and implements successful solutions with their teams. The Area Manager is a strategic leader who thrives in a fast-paced, agile, collegiate environment. This role demands advanced leadership, quick-thinking, excellent decision quality, general business knowledge, exceptional leadership and an innate self-drive, communication and prioritization skills.

Requirements

College graduate preferred, with a minimum of 4 years of property management experience, direct supervisory component, and prior multi-site management preferred
Proficient in Microsoft Office and Property Management Systems
Ability and willingness to travel, paid by the company
Candidate has to reside in Tuscaloosa, AL.
Job location is within daily commuting proximity to assigned portfolio of communities

Responsibilities

Oversee the staffing and recruitment, hiring, training and development of all team members.
Drive initiatives from corporate departments to community team members and execute accordingly.
Visit assigned properties as required to perform property inspections including review of curb appeal, safety standards, office and maintenance operations, capital improvements, risk management issues, common areas, and consistency to brand.
Guide and assist with planning of the move-in, move-out, and turn processes to ensure a successful move-in.
Respond to property emergencies as required, including situations where additional leadership is needed on site.
Ensure that all property emergencies are escalated to the necessary constituents within policy guidelines.
Provide direct and timely feedback on all operational functions with a focus on team and individual development.
Focus on employee engagement and ensure that your team members have the resources necessary to be successful.
Recognize strengths and skillsets of team members to make appropriate staffing decisions. Train and hold team members accountable for meeting property goals and following of Scion policies and service expectations.
Work with the Talent Acquisition & Learning & Development teams to build career paths and training programs for team members.
Manage all financial aspects of the property such as preparing annual and capital budgets, managing property expenditures, variance requests, invoice entry, payroll, inventory, collection policies, enhancing NOI, forecasting, meeting revenue targets, and month-end processes.
Work collaboratively with Property Accounting to prepare monthly financial accounting, reporting, and explanation of variances.
Forecast and manage financial performance of annual Turnover process including personnel management, overtime hours, and vendor contracts.
Pro-actively seek out ways to add revenue and/or reduce expenses to enhance Net Operating Income.
Review portfolio’s leasing and market data within Scion Intelligence to ensure accuracy and provide analysis.
Utilize market data and Scion Intelligence information to create effective leasing strategies for each property on the weekly sales calls in conjunction with the Regional Revenue Manager.
Assist in facilitating the weekly sales call to ensure that each property has an effective leasing strategy to drive traffic to the property and achieve targeted revenue goals.
Communicate sales issues (i.e. community traffic, closing ratio, value proposition, staffing) and collaborate with Regional Revenue Managers to create strategies to meet revenue targets.
Evaluate overall leasing activities including marketing calendar, social media, email campaigns to verify that the property has events in place that coincide with sales strategy plans for the week/month.
Work with community team members to develop annual (and as needed) market and demand feasibility analysis to craft the community’s revenue plans for each sales year including: renewal plans and incentives, new resident incentives, unit mix configurations, rates, premiums, fees, deadlines, etc.
Continually maintain and communicate current information on the following items: General community knowledge (number of buildings, unit mix, physical amenities, location, university relationship, etc.), Market (all information contained in market survey) and can compellingly communicate their assigned community’s value proposition relative to peer assets., Content and administrative processes of the Application, Housing Agreement, Assignment process, Community Policies, utilization of Property Management Software and various Addenda.
Oversee revenue proforma and can accurately report on achievement of revenue targets including overall market rates, gain to lease, loss to lease, concessions, leasing velocity.
Responsible for the continuous implementation and maintenance of Scion’s customer experience philosophy including but not limited to: brand integrity, reputation management, resident events, work order management, hiring and developing staff with a customer experience mindset.
Serve as point of contact for all escalated resident complaints; quickly follows through to a satisfactory resolution.
Maintain a thorough understanding of capital expenditure expectations and how it effects the experience of residents, parents, and partners.
Utilize technology to find problem patters at a property and executes on making those necessary changes.