Area Professional Services Manager

HDR • Nashville, TN

3d

About The Position

The Area Professional Services Manager is a leadership role in HDR’s Area operation, providing leadership and mentoring across the organization for technical delivery, quality, and workforce development, with an emphasis on developing cross-sector and area-wide services. The role works with business group leaders and professional services leads to support business growth, strengthen coordination and consistency, develop staff, and promote excellence in project delivery. It also contributes to Area strategic planning and implementation and helps align business processes with Area and corporate policies and MOA.

HDR describes itself as an employee-owned company with diverse service lines and a collaborative culture focused on technical excellence and serving clients and communities. Its stated commitment includes creating an inclusive environment where employees are welcomed, valued, respected, and empowered to bring their authentic selves to work. The company’s Employee Network Groups are intended to foster belonging and support employee engagement.

Requirements

• Bachelor’s degree in a related field.
• A minimum of 15 years of experience.
• Maintains professional or engineering registration and has extensive related technical expertise.
• Experience in management and development of diverse teams.
• Works cooperatively with operations managers, technical staff, and marketing managers on professional-services-related efforts.
• Commitment to quality, improvement, and HDR values.
• Commitment to actively participate in HDR’s employee-owned culture.

Responsibilities

• Champion BGX opportunities and work with Business Group Managers to identify, pursue, and book BGX projects.
• Manage and provide leadership to assigned business class leaders, including cross-sector leaders, and their teams.
• Work with Business Group Managers to drive business and staff growth for assigned cross sectors and business classes across and within Area business groups.
• Improve coordination and consistency across business groups.
• Lead and monitor development and training of assigned staff in technical and business competencies.
• Oversee workload balancing and ensure qualified staffing of project teams of assigned staff across business groups.
• Work with Business Group Professional Service Leads to promote technical excellence across project delivery.
• Lead QA/QC programs and continuous improvement efforts with Professional Service Leads.
• Support project reviews, risk mitigation, and workload balancing.
• Build staff capability through mentoring, training, and development.
• Monitor continuous improvement activities, including development and use of technical standards, procedures, best practices, and lessons learned.
• Lead and participate in project reviews and support project teams with management of risks.
• Oversee technical and digital delivery evolution in collaboration with subject matter experts.
• Support communication and coordination within all business groups.
• Support Area business groups in hiring and retaining key staff and subject matter experts.
• Work with the Area Manager and Business Group Managers to streamline and coordinate business processes consistent with Area and corporate policy and MOA.
• Collaborate with Area operations, market sectors, business groups, business classes, and project delivery leaders.
• Participate in Area strategic planning and plan implementation.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior