Area Operations Manager - Preferred Location is FL

Southstate Bank•Sanford, FL

About The Position

The Area Operations Manager (AOM) supports assigned branches by providing guidance, training, and operational support to help ensure adherence to bank policies and procedures. The role requires an in-depth understanding of Consumer Bank operations, regulations, service standards, internal controls, and the effect of operational practices on the bank’s financial and risk performance. The AOM is expected to be a professional, personable leader who represents SouthState’s Cultural Cornerstones and Core Values and supports its strategic priorities. The AOM monitors branch performance, helps resolve customer issues, supports internal control reviews, and works with branch and regional partners to address operational concerns and improve processes. The preferred location is Florida; the listed work location is Sanford, Florida. Travel may be required as needed. Telecommuting roles require a secure, distraction-free home office and a reliable private internet connection.

Requirements

High school education.
At least 5 years of frontline banking experience.
Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook at a minimum.
Ability to demonstrate leadership skills.
Excellent organizational, verbal, and written communication skills.
Ability to make sound, informed decisions.
Effective time-management skills.
Ability to build positive relationships and partnerships throughout the bank.
Solid understanding of Consumer Bank processes, internal controls, and risk controls.
Professionalism when dealing with coworkers and upper management.
Ability to multitask and reprioritize on short notice.
Effective problem-solving skills.
Ability to access and interpret information on computer screens, documents, and reports.
Ability to meet the home-office and private internet requirements for telecommuting roles, if applicable.

Nice To Haves

Experience with both Teller and New Accounts processes.
Management skills and experience.
Indirect leadership skills.

Responsibilities

Represent SouthState’s Cultural Cornerstones and Core Values.
Maintain an in-depth understanding of Consumer Bank operations, policies, procedures, government regulations, service standards, and operational controls.
Participate in process-improvement, new-product, and service workshops or committees as needed.
Monitor and analyze branch performance through scorecard reporting, including operational losses, CIP/IDV exceptions, and policy and procedure violations.
Promote customer-centric policies, procedures, and processes, and help remove obstacles to customer relationships and bankers’ sales opportunities.
Serve as a Consumer Bank resource for resolving customer issues in a timely manner.
Use sound judgment when making decisions that affect financial results and customer experiences.
Ensure branches complete the Branch Internal Review Checklist (BIRC), including review of the Cash Count Summary Sheet.
Support Retail Internal Control Reviews (RICR) through coaching and training, meetings with the BICS team and branch, exit meetings, and follow-up training.
Provide Tier 2 operational support, including answering and researching policy and procedure questions.
Provide an operational voice for branches and partner with Regional Area Managers (RAMs), including attending market meetings.
Research operational scorecard results and determine corrective actions; meet with the HR Business Partner and Branch Manager as appropriate, and provide coaching and training.
Support conversions, consolidations, relocations, and new branches.
Support business continuity, including branch offline incidents and incident management.
Monitor CIF/IDV reports and research out-of-balance conditions.
Perform other duties as needed or assigned.