Area Operations Manager - Preferred Location is FL

SouthState Bank•Orlando, FL

About The Position

The Area Operations Manager (AOM) is responsible for operational tasks and challenges in the assigned area. The AOM works closely with branches to provide support, guidance, and training, ensuring sound operations through adherence to policies and procedures. This role is expected to be a professional, personable leader who supports SouthState Bank’s strategic priorities and exemplifies its Core Values. The AOM supports Consumer Bank operations by understanding applicable policies, procedures, government regulations, service standards, and operational standards, and their effects on the bank’s financial and risk performance. The role monitors branch performance, helps resolve customer issues, supports internal control reviews, and works with branch and regional partners on operational matters. The preferred location is Florida; the listed work location is 110 W 1st St, Sanford, Florida 32771. Travel may be required as needed.

Requirements

High school education.
At least 5 years of frontline banking experience.
Indirect leadership skills are required.
Proficiency in Excel, Word, PowerPoint, and Microsoft Outlook at a minimum.
Excellent organizational, verbal, and written communication skills.
Ability to make sound, informed decisions.
Effective time-management skills.
Ability to build positive relationships and partnerships throughout the bank.
Solid understanding of Consumer Bank processes, internal control, and risk controls.
Professionalism when dealing with coworkers and upper management.
Ability to multitask and reprioritize on short notice.
Effective problem-solving skills.
Ability to access and interpret information on computer screens, documents, and reports.
For telecommuting roles, maintain a secure home office free from background noise and distractions, with a reliable private internet connection not supplied by cellular data; cable or fiber connections are preferred.

Nice To Haves

Teller and New Accounts process experience.
Management skills and experience.

Responsibilities

Serve as an ambassador of SouthState’s Cultural Cornerstones and Core Values.
Maintain an in-depth understanding of Consumer Bank operations, policies, procedures, government regulations, service standards, and operational standards and their effects on financial and risk performance.
Participate in process-improvement, new-product, or new-service workshops and committees as needed.
Monitor and analyze branch performance using scorecard reporting, including operational losses, CIP/IDV exceptions, and policy and procedure violations.
Ensure policies, procedures, and processes are customer-centric, and work to remove obstacles that hinder meaningful customer relationships or bankers’ sales opportunities.
Serve as a Consumer Bank resource for resolving customer issues promptly, using sound judgment when decisions affect financial results or customer experiences.
Ensure branches complete the Branch Internal Review Checklist (BIRC), including review of the Cash Count Summary Sheet.
Support Retail Internal Control Reviews (RICR) by coaching and training, meeting with the Branch Internal Control Specialist (BICS) Team before the branch exit, participating in the internal control exit meeting with the manager and BICS Team member, and providing follow-up training.
Provide Tier 2 operational support, including answering policy and procedure questions and conducting research.
Represent the operational voice of the branch.
Partner with Regional Area Managers (RAMs) and attend market meetings.
Research operational scorecard processes to determine corrective actions for policy or procedure noncompliance; meet with the Human Resources Business Partner (HRBP) and Branch Manager; and provide coaching and training.
Provide conversion support.
Support consolidations, relocations, and new branches.
Support business continuity, including branch offline situations and incident management.
Monitor CIF/IDV reports.
Research out-of-balance conditions.
Perform other duties as needed or assigned.
Complete required annual compliance training, New Employee Orientation, and annual Banker Foundations participation for Teller and FSR.