Area Operations Manager

Community Concierge Services • Darnestown, MD

19d • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to oversee employees, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager regularly travels between properties and markets, and may need to travel to neighboring areas. When employees call off or fail to arrive, the manager arranges coverage and must personally cover a route if other coverage options are exhausted. Daytime work can be organized flexibly around completed responsibilities and operational needs, but recruiting, payroll, client communication, and team support still require daytime attention. Service or staffing issues may require work beyond typical operating hours. This is a full-time commitment that cannot be performed alongside another full-time job.

The fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. CCS provides a company vehicle for work-related use, with fuel and maintenance covered. The hiring process includes an onsite work preview to help candidates understand the service environment, physical demands, schedule, and day-to-day responsibilities before accepting an offer.

Requirements

• Experience supervising hourly or part-time employees; relevant backgrounds may include field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability and willingness to lead by example and perform the work expected of employees.
• Ability to build relationships while holding people accountable.
• Ability to stay organized across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Evening and weekend availability; service operates seven days a week, with peak operating hours from 6 p.m. to midnight.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience is helpful.
• Experience supervising hourly or part-time employees in valet trash or related industries.
• Experience with scheduling, attendance issues, employee coaching, and customer concerns.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs against service demand.
• Confirm staffing for nightly service and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage for employee absences and personally cover routes when other coverage options are exhausted.

Benefits

• $75,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed