Area Operations Manager

Community Concierge Services • Germantown, TN

5d • $70,000 - $70,000 • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to lead people, service quality, and client relationships across an assigned district in Memphis, Tennessee. CCS provides doorstep waste and recycling collection for apartment communities nationwide, serving more than 175,000 apartment homes with a team of over 700 employees.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager regularly travels between properties and markets, with possible travel to neighboring areas. They arrange coverage when employees call off or fail to arrive and personally cover routes when other coverage options are exhausted.

The work includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs. Service or staffing issues may require work beyond typical operating hours. This is a full-time commitment that cannot be performed alongside another full-time job.

The role offers a $70,000 annual base salary paid biweekly and an opportunity to earn a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and CCS offers a 4% 401(k) match on the first 5% contributed after 12 months. The company describes opportunities for increased responsibility and advancement as it expands.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outside for extended periods while on your feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Great work ethic, including completing both blue-collar and white-collar tasks daily.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Availability for evening and weekend work; service operates seven days a week.
• Ability to handle a full-time commitment that cannot be performed alongside another full-time job.
• Experience supervising hourly or part-time employees is sought; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful but not required.
• Ability to lead by example, build relationships while holding people accountable, stay organized across multiple locations and competing priorities, communicate early, solve problems calmly, and follow through.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Develop backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees are absent and personally cover routes when other coverage options are exhausted.

Benefits

• $70,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed