Area Operations Manager

Community Concierge Services • Knoxville, TN

5d • $70,000 - $70,000

About The Position

Community Concierge Services (CCS) is hiring a full-time Area Operations Manager to lead people, service quality, and client relationships within an assigned district in Knoxville, Tennessee. CCS provides doorstep waste and recycling collection for apartment communities nationwide. The company has more than 700 employees and serves over 175,000 apartment homes each night.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential. Service operates seven days a week. The manager travels regularly between properties and markets to support employees, inspect service, and resolve issues; travel to neighboring areas may also be required. The manager arranges coverage for call-offs and absences and personally covers routes when other options are exhausted.

The fieldwork is physical and involves extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs, including recruiting, payroll, client communication, and team support. Service or staffing issues may require work beyond typical operating hours. The role requires full-time commitment and cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, and trains part-time collection employees; sets expectations and coaches the team; maintains staffing coverage; oversees nightly service; audits communities and service; supports employees onsite; and ensures access to safety equipment, supplies, and apps. The role also involves communicating with property managers, maintaining payroll and service records, using company systems to track operations, and coordinating new community launches.

Compensation is a $70,000 annual base salary, paid biweekly, plus an opportunity to earn a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and the company offers a 4% 401(k) match on the first 5% contributed after 12 months. The job posting describes flexibility in organizing daytime work around completed responsibilities and operational needs, as well as opportunities for increased responsibility and advancement as CCS expands.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Willingness to perform the work expected of the team and complete both blue-collar and white-collar tasks.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to work evenings and weekends; service operates seven days a week, with peak hours from 6 p.m. to midnight.
• Full-time commitment; the role cannot be performed alongside another full-time job.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience supervising hourly or part-time employees in valet trash or other field services.
• Experience in commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience is helpful, though leaders from related industries are encouraged to apply.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive and personally cover routes when other coverage options are exhausted.

Benefits

• $70,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed