Area Operations Manager

Community Concierge Services • Edmonston, MD

12d • $75,000 - $75,000 • Onsite

About The Position

Community Concierge Services (CCS) is hiring an Area Operations Manager to lead people, service quality, and client relationships across an assigned district. CCS provides doorstep waste and recycling collection for apartment communities nationwide, serving more than 175,000 apartment homes each night with a team of more than 700 employees.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager regularly travels between properties and markets, and may travel to neighboring areas, to support employees, inspect service, and resolve issues. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted.

Fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and operational needs; recruiting, payroll, client communication, and team support still require daytime attention. Service or staffing issues may require work beyond typical operating hours. The role requires full-time commitment and cannot be performed alongside another full-time job.

CCS welcomes candidates who have supervised hourly or part-time employees in field services, commercial cleaning, security, parking or valet services, hotels or housekeeping, restaurants, staffing or branch operations, or apartment maintenance. Previous valet trash experience is helpful but not required. The hiring process includes an onsite work preview so candidates can review the service environment, physical demands, schedule, and day-to-day responsibilities before accepting an offer.

Requirements

• Experience supervising hourly or part-time employees; experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to work evenings and weekends; service operates seven days a week and peak operating hours are 6 p.m. to midnight.
• Ability to travel regularly between properties and markets, including neighboring areas as required.
• Ability to cover routes personally when other coverage options are exhausted.
• Ability to perform extended walking, repeated stair climbing, carry bagged trash, and work outdoors for extended periods.
• Ability to be on your feet for miles at a time without assistance.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Strong work ethic and willingness to complete both blue-collar and white-collar tasks daily.
• Ability to lead by example, build relationships while holding people accountable, stay organized across multiple locations, communicate early, solve problems calmly, and follow through.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience.
• Supervisory experience in field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set clear expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs for service demand.
• Confirm staffing and respond quickly to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange route coverage when employees call off or fail to arrive, personally covering routes when other coverage options are exhausted.

Benefits

• $75,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with work-related fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed