Area Operations Manager

Community Concierge Services • Garrison, MD

7d • Onsite

About The Position

Community Concierge Services (CCS) is hiring a hands-on Area Operations Manager to lead employees, service quality, and client relationships across an assigned district in the DMV. CCS provides doorstep waste and recycling collection for apartment communities nationwide and has more than 700 employees serving over 175,000 apartment homes each night.

The role combines evening field leadership with daytime recruiting, administration, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets, and may need to travel to neighboring areas. The manager arranges coverage for call-offs and no-shows and must personally cover a route when other coverage options are exhausted. Fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs; service or staffing issues may require work beyond typical operating hours. The role requires full-time commitment and cannot be performed alongside another full-time job.

The manager recruits, hires, onboards, trains, coaches, and supports part-time collection employees; ensures nightly service is staffed and completed; conducts property visits and service audits; resolves operational issues; and maintains client relationships and accurate district records. The position pays a $75,000 annual base salary, paid biweekly, and offers an annual performance-based bonus opportunity of $5,000, paid quarterly based on performance. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and 401(k) matching is offered after 12 months. The company also describes flexibility in organizing daytime work around completed responsibilities and operational needs, along with advancement opportunities as CCS expands.

The hiring process includes an onsite work preview to show the service environment and physical demands and allow candidates to ask about the schedule and daily responsibilities before accepting an offer. CCS is an Equal Opportunity Employer.

Requirements

• Clean driving record and at least 3 years of driving experience to be eligible for a company vehicle.
• Ability to pass a background check.
• Ability to work outdoors for extended periods and be on one's feet for miles at a time without assistance.
• Ability to meet the travel, schedule, and physical requirements of the position, with reasonable accommodation where applicable.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Strong work ethic and ability to complete both field and administrative tasks daily.
• Availability for evening and weekend work; service operates seven days a week and peak operating hours are 6 p.m. to midnight.
• Willingness to commit to this full-time role without working alongside another full-time job.
• Experience supervising hourly or part-time employees is relevant; experience with scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.

Nice To Haves

• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.
• Previous valet trash experience.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs.
• Confirm staffing for nightly service and respond to call-offs, no-shows, and service interruptions.
• Visit communities, conduct employee and service audits, and follow through on corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have required safety equipment, supplies, and app access.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Travel between properties and markets to support employees, inspect service, and resolve issues.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.

Benefits

• $75,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed