Area Operations Manager

Community Concierge Services • Pikesville, MD

21d • $75,000 - $75,000 • Onsite

About The Position

Community Concierge Services (CCS) provides doorstep waste and recycling collection for apartment communities nationwide. The company has more than 700 employees serving over 175,000 apartment homes each night. The Area Operations Manager leads people, service quality, and client relationships within an assigned district, working across multiple communities and markets.

The position combines evening field leadership with daytime recruiting, administrative work, and client communication. Peak operating hours are 6 p.m. to midnight, and evening and weekend availability is essential because service operates seven days a week. The manager travels regularly between properties and markets to support employees, inspect service, and resolve issues; travel to neighboring areas may also be required. The manager arranges coverage for call-offs and no-shows and personally covers routes when other coverage options are exhausted.

Fieldwork is physical and includes extended walking, repeated stair climbing, carrying bagged trash, and working outdoors. Daytime flexibility depends on completing responsibilities and meeting operational needs. Recruiting, payroll, client communication, and team support require daytime attention, and service or staffing issues may require work beyond typical operating hours. The role requires a full-time commitment and cannot be performed alongside another full-time job.

Compensation is a $75,000 annual base salary paid biweekly, plus an opportunity for a $5,000 annual performance-based bonus paid quarterly. A company vehicle is provided for work-related use, with fuel and maintenance covered. Company-sponsored health insurance is available for the employee and family, and a 401(k) match is offered after 12 months. The hiring process includes an onsite work preview so candidates can see the service environment and understand the physical demands and schedule before accepting an offer.

Requirements

• Experience supervising hourly or part-time employees; experience in related field-service or operational industries is welcomed.
• Experience handling scheduling, attendance issues, employee coaching, and customer concerns is especially valuable.
• Ability to lead by example and perform the work assigned to employees.
• Ability to build relationships while holding people accountable.
• Ability to stay organized across multiple locations and competing priorities.
• Ability to communicate early, solve problems calmly, and follow through.
• Comfort using mobile apps and basic computer systems for reporting, scheduling, and payroll.
• Ability to meet travel, schedule, and physical requirements, with reasonable accommodation where applicable.
• Availability for evening and weekend work; service operates seven days a week and peak hours are 6 p.m. to midnight.
• Ability to handle extended walking, repeated stair climbing, carrying bagged trash, and outdoor work.
• Full-time commitment; the role cannot be performed alongside another full-time job.

Nice To Haves

• Previous valet trash experience is helpful.
• Experience in valet trash or other field services, commercial cleaning or janitorial operations, security operations, parking or valet services, hotels or housekeeping, restaurants or quick-service operations, staffing or branch operations, or apartment maintenance.

Responsibilities

• Recruit, hire, onboard, and train part-time trash collection employees.
• Set expectations for attendance, safety, service quality, and communication.
• Coach employees, recognize strong performance, and address issues promptly.
• Build backup coverage plans and anticipate staffing needs relative to service demand.
• Confirm staffing and respond promptly to call-offs, no-shows, and service interruptions.
• Visit communities and conduct employee and service audits, following through on required corrections.
• Help employees troubleshoot onsite issues and personally assist with collection when needed.
• Ensure employees have the safety equipment, supplies, and app access needed to do their jobs.
• Communicate professionally with property managers and follow through on concerns.
• Maintain accurate payroll, service reports, and employee documentation.
• Use company systems to track service, review documentation, and identify recurring problems.
• Coordinate new community launches, including staffing, equipment distribution, and resident information.
• Arrange coverage when employees call off or fail to arrive, and personally cover routes when other options are exhausted.
• Travel between properties and markets to support employees, inspect service, and resolve issues.

Benefits

• $75,000 annual base salary, paid biweekly.
• $5,000 annual performance-based bonus opportunity, paid quarterly based on performance.
• Company vehicle for work-related use, with fuel and maintenance covered.
• Company-sponsored health insurance available for the employee and family.
• 401(k) matching: 4% match on the first 5% contributed after 12 months.
• Flexibility in organizing daytime work around completed responsibilities and operational needs.
• Opportunities for increased responsibility and advancement as CCS expands.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed