Area Operations Manager - Remanufacturing (Newburg, NY)

Dent Wizard•New York, NY

4d•$95,000 - $107,000•Onsite

About The Position

An Area Operations Manager – Reman is responsible for overseeing the daily operations of multiple wheel remanufacturing shop locations within a designated area. This role ensures operational excellence, team development, customer satisfaction, and adherence to safety and quality standards. In addition, the Area Operations Manager plays a key role in business development, identifying and securing new customer opportunities to support Dent Wizard’s growth strategy.

Requirements

Executes with Quality
Executive Presence
Reinvents and Innovates
Customer Focus
Acquires and Builds Talent
Grows the business

Responsibilities

Oversee daily operations to ensure efficiency, quality, and safety across all locations.
Address and resolve operational issues promptly, ensuring minimal disruption to service.
Maintain high standards of cleanliness and environmental health and safety (EHS) at all sites.
Build and maintain strong relationships with key customers.
Ensure service delivery meets or exceeds customer expectations.
Represent Dent Wizard in customer meetings.
Promote a five-star customer service culture across all teams.
Proactively identify and pursue new business opportunities within the assigned area.
Develop and present proposals to prospective customers.
Collaborate with marketing team to support lead generation and conversion.
Expand Dent Wizard’s footprint by building relationships with dealerships, collision centers, and other potential partners.
Drive recruitment and hiring efforts for area roles in collaboration with HR.
Identify staffing needs and ensure appropriate coverage to meet operational demands.
Support onboarding and integration of new hires into the team.
Foster a positive, inclusive, and productive work environment aligned with Dent Wizard’s core values.
Lead, coach, and develop team members to drive performance, engagement, and retention.
Facilitate ongoing training and performance evaluations.
Track and report on key performance indicators (KPIs) related to productivity, quality, and customer satisfaction.
Implement continuous improvement initiatives to enhance operational performance.
Coordinate supplies and parts ordering management
Troubleshoot most critical operational issues
Maintain clean, organized work areas that meet DW’s compliance (EHS) standards
Support and adhere to DW’s policies and procedures on ethics standards and commitments
Ensure effective invoicing processes are implemented and maintained