Area Market Manager- South Dakota

GREASE MONKEY INTERNATIONAL•Rapid City, SD

About The Position

The Area Market Manager (AMM) oversees the operations, sales, and profitability of 3–5 oil change shop locations. The AMM also serves as the Center Manager for a designated home location while providing strategic leadership, guidance, and support to managers and teams at additional locations. The role combines hands-on management with market-wide oversight to promote consistent company standards, customer satisfaction, and financial performance. The AMM manages daily home-location operations and team development, oversees the performance of other locations, and works with location managers on operational and financial goals. The role includes frequent travel within the assigned market, maintaining a strong store presence—including weekends and nontraditional workday hours—and working in a fast-paced, sometimes physically demanding and high-stress environment. The work environment may be very loud and subject to changes in temperature and weather.

Requirements

At least 5 years of management experience; the posting states a range of 5–7 years.
At least 2 years of experience in a multi-location oversight position.
Experience in a retail automotive environment is required.
Automotive industry service and operations experience is required.
Automotive industry management experience is required.
High school diploma or GED.
Valid driver’s license.
Ability to travel frequently within the assigned market.
Strong leadership skills and the ability to inspire and develop teams.
Solid understanding of financial management, including budgeting and forecasting.
Excellent communication and interpersonal skills.
Ability to analyze data, identify trends, and make informed decisions.
Customer-focused mindset and commitment to high-quality service.
Ability to stand for extended periods and to stand, bend, walk, talk, hear, and interact with employees and customers.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work in a fast-paced, sometimes physically demanding, high-stress environment.
Ability to work weekends and nontraditional workday hours.

Nice To Haves

Multi-location management experience in the automotive or service industry is described as preferred; the posting separately requires multi-location oversight experience.

Responsibilities

Manage daily operations at the home location, including workflow, customer service, and compliance with company policies.
Lead, mentor, develop, and train the home-location team; foster a positive and productive work environment.
Monitor and manage the home location’s sales, costs, and profitability, and train the team on financial performance.
Implement and oversee marketing initiatives to increase customer traffic and retention.
Provide leadership and strategic direction to managers of 3–5 additional locations in the assigned market.
Conduct regular site visits to assess performance, address issues, and support location managers in meeting goals.
Promote consistent operations, customer experience, and branding across all locations.
Work with location managers to develop and implement action plans for underperforming shops.
Coach and mentor location managers to strengthen their leadership and operational effectiveness.
Facilitate staff training to ensure compliance with company standards and improve service delivery.
Promote accountability, teamwork, and continuous improvement across the market.
Analyze financial reports across locations to identify trends, opportunities, and concerns.
Work with location managers to develop budgets, forecast sales, and control costs.
Implement strategies to meet market financial targets and support each location’s profitability.
Monitor customer feedback and promptly address service issues.
Lead initiatives to improve the customer experience across locations.
Ensure locations follow company policies, procedures, and operational standards.
Improve operational efficiency, reduce waste, and enhance service quality.
Collaborate with Marketing, HR, Supply Chain, and other departments to support location needs and resolve challenges.
Provide regular updates to the Regional Manager on market performance, challenges, and opportunities.
Prepare and deliver performance KTS reports for each location, including key metrics and actions.
Communicate company goals and initiatives between the corporate office and location managers.
Travel frequently within the assigned market and maintain a continuous store presence, including weekends and nontraditional workday hours.
Perform other job-related duties as requested by the supervisor.