Area Manager

Associated Asset Management (AAM)•San Antonio, TX

21d

About The Position

The Area Manager oversees assigned communities and leads, mentors, supports, and directs Community Managers. The role champions operational excellence, builds relationships with community boards, and helps deliver service across AAM communities. It works with AAM’s Management Team to support compliance with State and Federal Association Management Laws and includes supervising assigned personnel, handling escalated homeowner calls, and monitoring community operations.

Requirements

Excellent interpersonal and communication skills, including public-speaking ability and effectiveness in groups.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
High attention to detail.
Exceptional organization and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to work positively and effectively with staff and residents at all levels.
Ability to collaborate and cooperate within the department and with other departments.
Ability to supervise staff effectively and delegate duties as needed.
Ability to seek out and acquire new business.
Ability to use a personal automobile to travel to assigned communities.

Responsibilities

Develop working relationships with community board members and have monthly conversations with boards of directors.
Accompany Community Managers on property tours.
Provide leadership and direction to Community Managers.
Partner with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
Update the watchlist with concerns.
Attend annual and emergency meetings with the Community Manager.
Attend Board Meetings as needed and randomly to check management quality.
Represent AAM professionally at meetings and functions.
Document and recommend managers for the incentive program to the Regional Vice President.
Identify the need for development plans or performance reviews, document concerns in writing, and advise the Regional Vice President.
Conduct bi-weekly meetings with Community Managers to understand their communities and address concerns.
Assist with Community Manager assignments.
Train and supervise assigned personnel, provide leadership and direction to Community Managers, and prepare annual and 90-day reviews.
Review, proofread, and approve board packets, meeting minutes, mailings, notices, newsletters, and related materials.
Review inspection reports, task lists, and community websites.
Handle escalated homeowner calls.
Monitor budget preparation and insurance renewals.
Attend transition turnover meetings.
Perform other duties as directed.