Area Manager

Dexterra•Virginia Beach, VA

39d

About The Position

The Area Manager (Facility Management/Janitorial) provides full oversight of custodial services and leads the staff team. Reporting to the District Manager, this client-facing role is responsible for successful project-scope execution and key company deliverables, including profit and loss, human resources, operational excellence, and employee health and safety. The role focuses on client retention and relationship management, service quality, strategic account planning, team development, compliance, and financial performance.

Requirements

At least 4 years of proven experience in facility management, janitorial services, or related industries.
Extensive background managing large-scale service operations.
Strong leadership and interpersonal skills with a client-centric approach.
Ability to lead diverse teams and foster collaboration and accountability.
Ability to manage budgets, analyze financial reports, and make data-driven decisions.
Expertise in financial planning and identifying cost-saving opportunities.
Proficiency in relationship management and operational execution.
Strong analytical and problem-solving skills.
Exceptional communication and presentation skills for engaging stakeholders at all levels.
Commitment to maintaining workplace health and safety standards.

Responsibilities

Build and maintain effective client relationships through a visible account-level presence, proactive service, and timely responses to client needs.
Monitor service performance, communicate expectations, recognize achievement, and ensure operational plans, goals, and budgets are met.
Implement best practices and continuous improvement initiatives to improve service delivery and operational efficiency.
Conduct regular site visits to assess service quality and respond to client feedback.
Oversee staffing and resource allocation to support service requirements and efficient operations.
Develop and implement strategic account plans aligned with company goals and client expectations.
Monitor key performance indicators and ensure corrective actions are taken to achieve targets.
Collaborate with cross-functional teams to align operations with business strategy and client objectives.
Identify, recruit, and vet prospective team members, and support succession planning and career development.
Mentor and coach team members to support professional growth and performance.
Promote adherence to health and safety standards, company policies, and regulatory requirements; conduct safety audits and work with teams to mitigate risks.
Manage account profit and loss, conduct financial analyses, meet financial targets without compromising quality, and identify cost-saving opportunities.