Area Manager

Marsden Services•Portland, OR

12d•Onsite

About The Position

The Area Manager is responsible for day-to-day operational management of assigned accounts in the Portland, Oregon market. The role supervises and coordinates associates performing cleaning and safety work and maintaining the contracted scope of work. The Area Manager focuses on leadership and employee retention, daily employee engagement, positive customer relationships, identifying opportunities for service improvement and account growth, and proactively leading safety initiatives. The Area Manager oversees the cleanliness of assigned locations and cleaning teams, serves as the primary contact for assigned clients, and addresses operational issues and complaints. The role also assigns and inspects work, supports staff coaching and development, handles timekeeping and general payroll duties, verifies employees’ presence at job sites, participates in management meetings, and suggests operational improvements. Marsden Services, established in 1952, provides facility services nationwide, including janitorial, security, HVAC, calibration, emergency response, and facility management. The company states that it invests in employees and supports their growth.

Requirements

At least 2 years of management experience.
Experience managing front-line service employees across multiple sites.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Valid driver’s license and proof of insurance.
Proficient written and verbal English communication.
Ability to clearly formulate directions, convey expectations, and explain what success looks like.
Strong employee and client focus.
Sound decision-making and creative problem-solving skills.
Integrity, credibility, and commitment to organizational values.
Exceptional communication, organizational, and interpersonal skills, including the ability to make decisions.
Ability to work in a fast-paced environment with changing priorities.
Ability to meet the physical demands of the role, including regularly lifting or moving up to 15 pounds and frequently lifting or moving up to 50 pounds.
Must complete a pre-employment drug screen and criminal background check.

Nice To Haves

Previous budgeting and/or P&L experience.
High school diploma or GED is highly preferred.

Responsibilities

Oversee general cleanliness of assigned locations and cleaning teams, including sweeping, mopping, dusting, trash pickup, and restroom servicing.
Serve as the primary client contact for assigned accounts and maintain regular face-to-face client interaction.
Proactively resolve operational issues and investigate customer complaints, make follow-up calls, document findings, and communicate recommended action plans to the Senior Operations Manager.
Complete safety audits and conduct safety training.
Assign tasks to associates and inspect completed work for conformance to standards.
Assist the Senior Operations Manager in coaching, developing, and training staff to meet account needs.
Identify and mentor associates for future leadership roles.
Handle E-Hub timekeeping and general payroll duties.
Check the timekeeping system to verify employees are or have been at job sites.
Attend and actively participate in regional and corporate management meetings.
Observe operations and recommend improvements in efficiency, account growth, and service.
Lead efforts in employee engagement, customer engagement, employee retention, growth, and workplace safety.