Area Manager

Stord•Irvine, CA

About The Position

Stord is seeking an Area Manager to lead its receiving operations and team in a high-volume warehouse environment. The role oversees the full receiving process, ensuring inbound shipments are processed and staged accurately within required service-level time frames. The Area Manager plans inbound work, coordinates inventory and supply placement, allocates space and labor, and manages productivity across AM and PM receiving teams. The position also supports client onboarding and exits, operational changes, process improvements, and effective communication with operations leadership and support teams. The Area Manager leads and develops warehouse associates and operations leads, trains staff on procedures, addresses operational and personnel issues, and supports employee counseling and termination processes with HR. The role manages workload through the Scale WMS, monitors KPIs and fulfillment priorities, investigates inventory discrepancies, maintains supplies and housekeeping, and promotes a safe work environment in accordance with company standards and state regulations. The position is scheduled Tuesday through Saturday on the PM shift and may require overtime or other non-standard hours as business needs dictate.

Requirements

Four to five years of experience working with warehouse management systems or inventory systems in a high-volume facility.
Previous leadership experience.
Bachelor’s degree or relevant experience.
Experience operating equipment such as forklifts, manual and electric pallet jacks, handheld scanners, box cutters, desktop computers, scales, shrink wrap equipment, and balers.
Basic clerical and data-entry skills.
Strong organizational and time-management skills, with the ability to complete tasks.
Excellent communication and people skills, including the ability to interact effectively with management and support teams.
Ability to train and motivate personnel and balance staffing strength toward profitability and growth.
Ability to communicate verbally and in writing in English.
Flexibility with scheduling and willingness to work overtime as business dictates.
Ability to transport up to 40 pounds.
Ability to perform basic mathematical calculations.
Ability to recognize and address important details accurately and efficiently.
Ability to work independently with minimal supervision.
Ability to build effective working relationships.
Ability to work constructively under stress, pressure, high workloads, and deadlines.
Ability to use relevant material-handling equipment, including forklifts.
Ability to express ideas clearly and convey necessary information.
Ability to work in a distribution center with exposure to varying heights and temperatures and moderate, consistent noise levels.
Availability for the Tuesday-through-Saturday PM shift and occasional non-standard hours or overtime as business requires.

Nice To Haves

Proficiency with Microsoft Office Suite.
Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, Business Administration, Operations Management, or a related field.
Experience with process-improvement methods such as Lean Six Sigma or Kaizen.

Responsibilities

Lead and develop warehouse associates and operations leads to meet daily goals.
Manage the receiving team to process inbound client inventory within SLA time frames.
Ensure inventory is accurately received and staged in rack or pallet locations.
Coordinate scheduling, processing, and placement of inbound inventory and client and warehouse supplies.
Coordinate with the Operations Manager on new and exiting clients, existing-client changes, and rack or floor-space changes.
Work with upper management to improve receiving efficiency and reduce inventory inconsistencies.
Escalate client requests outside normal receiving processes and coordinate how to proceed.
Train the receiving team to follow required processes and procedures.
Work with HR, Safety, Customer Service, and other operations leaders to drive results.
Address operational and personnel issues affecting functional areas.
Implement process improvements and workload-efficiency mechanisms.
Use workload planning tools and resources to complete scheduled work and meet fulfillment standards.
Investigate inventory discrepancies and variances.
Perform work to quality standards across multiple functions.
Maintain a safe work environment and ensure compliance with state regulations and company safety standards.
Ensure orders are processed efficiently according to priority and SLAs.
Monitor and drive departmental KPIs.
Use the Scale WMS to manage and assign daily and weekly workloads.
Plan and allocate labor according to daily output and projections.
Coordinate warehouse process improvements, labor alignment, and equipment needs with upper management.
Manage team timecards, weekly approvals, PTO, sick days, and personal leaves.
Enforce the team's time and attendance policy.
Create and conduct employee counseling reports and handle terminations with HR support.
Report accidents and injuries to upper management, HR, and the Safety department according to reporting procedures.
Maintain warehouse housekeeping and a presentable facility.
Manage warehouse supplies needed for order fulfillment.
Maintain effective communication by email, text, and phone.
Perform additional duties as assigned.